2 Messages
After moving Xfinity stream won’t work on apple tv
I moved last weekend and in advance let Xfinity know my new address. Address is correct on my account. I have 2 Apple TV’s. Different versions. And neither of them work for Xfinity stream at the new house. I have the same router Same Wi-Fi name
I have deleted the Xfinity stream app. And rebooted router multiple times. I get stuck in the endless loop of. Sign in. Use At code. Get error that stream can only be used on home network. Any ideas ???
Accepted Solution
XfinityVianney
Official Employee
•
1.7K Messages
8 months ago
Hi, @user_wnazto. Thank you for reaching out. I hope all is well besides the current hiccups you have with the Stream App. I understand you recently moved, and the trouble started right after. I'm sure this can be a pain, but we'll do our best to help. Depending on the move, we may at times, need to create an entirely new account with a new account number. This may sometimes cause your old profile to not be fully linked wth the changes.
To check, I would visit the Xfinity ID Look up Tool using your new address and information. You may see a default username was created, or perhaps it hasn't been created yet. Are you able to log in and view everything on the Xfinity App with this same username your currently using on the Stream App?
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