2 Messages
Poor Customer Service
I was told last week that I could get a discount on my services, but I would have to wait until August 1st. Someone was supposed to call me, but never did. So, I called today and I was told there are no discounts. Why was I told last week there were and this week there aren't? Was that just to placate me and get me off the phone?
The agent today was rather rude, so I asked to speak to a manager, and I am still on hold waiting for said manager - 1 hour later. At this point I would just like to cancel my service. Your customer service has left a horrible taste in my mouth.
Accepted Solution
XfinityPeterH
Official Employee
•
2.1K Messages
2 years ago
Hello @user_79f3c7 and thank you for reaching out with your feedback about your experience. I would be feeling the same way if I was in your shoes too. We are here to help you please send us your full name and complete address in a direct message.
(Full credit to @BruceW for this excellent explanation!)
"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.
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