Visitor
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1 Message
Where is Internet Service Outage feature in the new Xfinity app
Where is the feature to look for internet outages in my service area on the new Xfinity app? It was support in the prior app.
Visitor
•
1 Message
Where is the feature to look for internet outages in my service area on the new Xfinity app? It was support in the prior app.
Accepted Solution
CCXavier
Official Employee
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695 Messages
2 years ago
Hello, if there is a service interruption it would appear on the top of the app like the old one. However, we will be happy to assist you here if you like. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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