I am trying to add my email address onto my Xfinity primary user account. When I try to add the address it says "This email address is already associated with an Xfinity account." I did have a secondary user that referenced that email address. I have deleted the secondary user but I still get the er

Is it possible to get internet data usage metrics broken down daily? I can see the monthly view, but this is not helpful to me.

I was issued a $400 Visa Gift Card when is signed up for Xfinity Mobile, but not only did it take months to arrive, it also said "Card number doesn't match our records" when I attempted to activate it 3 different times, over a couple weeks time. I tried resolving the issue with a live customer ag

I have experienced a sudden outage of internet connection a couple of times in the past half year.I always sew the message below when I encounered that problem and opened "Xfinity My Account" App in my smartphone.Is there any way to know that routine system maintenance in advance if that is a regula

Unable to log into the Xfinity app. Tried clearing data on the app (which also clears the cache), uninstalled and reinstalled the app, restarted the modem/router.  Nothing has worked.  Please advise on some other troubleshooting steps.

I have a recurring fee for an unreturned TV box, but it's no longer in my possession. I returned a cable box at a service center near my old address. That place is no longer in business though. If the fee is for that one, it was either lost in transit or they never sent it. If it was after that, it

Submitted a support ticket for a downed line. Received a ticket number at the end of the process but no email confirmation came through and our account displays "no open tickets" in the app. Was it received? Is there any other way to report a downed line?

I am trying to return my old box but the only option for return is the new box that was sent to me. So how can I send the old equipment back

I have followed the Bereavement process, including uploading her death certificate. I get a screen saying “Success. Document uploaded. Agent will review.” every day for the past week I get an email asking me to upload her death certificate. I have done this four times. Your process is causing adde

Hello, I haven't had xfinity or comcast service for several years. I'm looking to have the cables and any box removed from my house to the street. How can I go about doing this? Thanks!

My TV input is on “TV” , It should be on HDMI But the remote control will not allow me to change the setting?

Greets, I cannot post a new forum question from laptop or desktop computer using multiple browsers, I cleared history/cookies, still doesn’t work? Can only post from cell phone. What is causing this? Thanks

I have tried troubleshooting, restarting the flex device, as well as my Gateway and I still receive this error when trying to do anything on my Flex Device is there any way to fix this?

Decided to get dedicated devices for my home network to allow more control and make my Netgear c6300 cable modem/router combo into just a modem. Put the Netgear in bridge mode which is turning off router mode which disables the NAT per the manual. Hooked up my new dedicated router and was getting a

I would like to disable voice mail on my elderly mother's home phone so that she can get her messages on her answering machine, which is much easier for her to use.  

So the X1 box was having 'internet troubles' last night (annoying).   Eventually got things fixed. But happened to notice the light for the X1 connection on the router wasn't on.   Seems that even though I've connected a hard line from the X1 box to my network, it seemingly connects by Wifi?    I co

My current plan I am paying for is "Download speeds: up to 200 Mbps / Upload speeds: up to 5 Mbps" but when I search for the same plan it states the plan should be up to 10 Mbps. I want the 10 Mbps on my plan without having to upgrade to a higher download plan, as the 400 Mbps only advertises uploa

I just noticed that anyone leaving the "Expert" program has their badge earned back in 2016 disappear like we never existed or earned the badge.

I have a dual-SIM Nokia 6.1 that I wanted to add to our account as a line for my son. It should be able to handle any network but both IMEI numbers are not compatible, according to the Xfinity Mobile site and the technician I just spoke to on the phone.  I would like to understand why it isn't

I have had HBO bundle since 2016. My monthly bill shows included HBOMax in the plan. I had access to HBOMax streaming until this morning. When I try to login to the HBOmax website or app (phone and tv) it says that my Xfinity subscription has expired. HBOMax will then ask me to link a subscription.