Visitor
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1 Message
Unreturned TV box, likely lost
I have a recurring fee for an unreturned TV box, but it's no longer in my possession. I returned a cable box at a service center near my old address. That place is no longer in business though. If the fee is for that one, it was either lost in transit or they never sent it. If it was after that, it must have gotten mixed up in some clutter and discarded by mistake.
In any case, I no longer have this TV box, so I can't return it. Is it possible to pay it off and be done with it? Or maybe just consider it paid off on account of how many fees I've paid?
Accepted Solution
XfinityRichard
Official Employee
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1.9K Messages
1 month ago
Hi there, @user_b50yfx ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm so sorry for the inconvenience this cable box is causing you. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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XfinityRichard
Official Employee
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1.9K Messages
1 month ago
It was a pleasure, @b50yfx@user_b50yfx working with you in private today and getting your account concerns addressed and resolved.-Richard
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