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user_6f7itk
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Saturday, April 20th, 2024 9:46 PM

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Disable voice mail

I would like to disable voice mail on my elderly mother's home phone so that she can get her messages on her answering machine, which is much easier for her to use.  

Question

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Updated 

2 months ago

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Accepted Solution

XfinityVictor

Official Employee

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968 Messages

8 months ago

 

user_6f7itk Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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user_3f0ej2

1 Message

2 months ago

This is the same problem I am facing with my elderly mom.

This is INSANELY difficult - and unaddressed -- in the layers and layers of the XFinity website. 

Worse, I finally got a human person on the phone who promised to address this. He failed to turn off her voicemail. So we are back to her frustration, calling me for help. 

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XfinityDilary

Official Employee

 • 

1.8K Messages

 

I'm sincerely sorry to hear you're experiencing a similar issue user_3f0ej2. We'd like to help get to the bottom of this. Could you please send our team a Direct Message with your name and service address? Our team can take a further look. 

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

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2 months ago

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