grass051's profile

Regular Visitor

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4 Messages

Mon, Dec 21, 2020 6:00 PM

Any Way to Know Routine System Maintenance in Advance?

I have experienced a sudden outage of internet connection a couple of times in the past half year.
I always sew the message below when I encounered that problem and opened "Xfinity My Account" App in my smartphone.

Is there any way to know that routine system maintenance in advance if that is a regular maintenance?
It is very frustrating that the internet is disconnected suddenly.

 

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Internet unavailable

 

We're currently performing routine system maintenance.

This may cause an interruption to your service.
We began work on XX/YY/2020 AA:BB AM (Pacific), and this is expected to end on XX/YY/2020 AA:BB AM (Pacific).
We appreciate your patience.
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Responses

Accepted Solution

Official Employee

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6.7K Messages

6 m ago

Hello grass051. We recommend you check status of service interruptions in your area via our online service status tool: https://comca.st/38IZ10r

 

If you need any assist with your account and services beyond information available on our site, please feel free to reach out to me via private message and include your full name and service address, so I can access your account. You can click my name (ComcastJoeTru) to view my profile, and then click "Send a private message" to private message me.

Regular Visitor

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4 Messages

6 m ago

I encounterd this issue again this week..

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Internet unavailable

 

We're currently performing routine system maintenance.

This may cause an interruption to your service.
We began work on 12/22/2020 12:23 AM (Pacific), and this is expected to end on 12/22/2020 06:00 AM (Pacific).
We appreciate your patience.
---

Regular Visitor

 • 

4 Messages

6 m ago

Hello @ComcastJoeTru ,

 

Thank you very much for your information.
That link is useful to check the current network condition.

Is there any way to know the maintenance schedule in advance?

Official Employee

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2.7K Messages

6 m ago

Hello, @grass051

 

The best way to find out about any planned maintenance would be to regularly be checking the Xfinity App. Depending on when our teams are able to update any new work orders, planned interruptions may show 24-72 hours in advance.

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