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@user_0fdf9d First thing is to check that you have a MOCA filter on your line. Take a look at this thread: Ctdi cmtx listed 4 x

zip21222

commented

3 years ago

to the conversation:

ESP 8CDC4E

An unknown device IoT ESP 8CDC4E keeps connecting to my gateway. It is not mine how do I block it from connecting again?

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Accepted Solution

If you are using Xfinity equipment, you might have an MoCA issue. It's Ethernet over coax. It has no security in Xfinity's implementation. https://en.wikipedia.org/wiki/Multimedia_over_Coax_Alliance There are many posts lik

flatlander3

commented

2 years ago

to the conversation:

There is more than one active connection on my computer

I just added TV to my Internet plan, since then I have had weird things happening with my internet such as random connections being added to my internet, my computer keeps saying there is more than one active connection on my computer, and my internet is slow while connecting to websites and online

Question

@user_898362 Do you have a POE (Point Of Entry) Moca filter installed at the first splitter's input port on your incoming coax line ?

commented

4 years ago

to the conversation:

Me and neighbor connected to same network

Hi, me and a neighbor have noticed our internet slowing and dropping connection. Today without knowing, my neighbor approached me and asked if we were having issues. We both noticed when logging into xfinity app, that someone else( this being my neighbors devices) was logged into each other's wifi.I

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Closed

High data use and you can’t explain it?

I am very upset how subscribers are left in the dark here and the only way they are helped is suggesting them to purchase unlimited internet! That’s not fair! It is time for Xfinity to admit that their gateways have a MoCA issue where signals seem to mix up on coaxial lines in apartment buildings ca

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Customer Service

Funny you should say that because I do have intermittent connection and there are 3 unknown devices on MoCA that I do not recognize and the settings say privacy is disabled yet no apparent way to change that. Thanks

Javablood

commented

5 years ago

to the conversation:

What are all these unknown connected devices?

I have more connected devices than I am able to identify, e.g., numbers separate by colons and then letters, e.g., f2:32:7b:72, et.c ( not a real one but you get the point). How do I find out what these are and whether I need them or should delete them? ANd a few of them are OFFLINE DEVICES. What th

Question

Accepted Solution

That’s the wrong amp for X1 boxes. The X1 boxes use moca to communicate between the main box and XiDs. That amp is having a hard time passing the moca. Either try a four way splitter, Modem and 3 boxes or the proper amp.

CCAndrew

commented

6 years ago

to the conversation:

XiD-P box is unable to connect to main DVR

I have been having a lot of trouble with my secondary DVR boxes in my home. When I first installed the system (1x XG1v4-A, 2x XiD-P) a few months ago, I was able to get all the TVs working pretty well. It did take several restarts of the boxes, both my main box and the secondary clients to get every

Question

Thanks folks - I'll check on whether there is a MOCA POE filter also from a previous Xfinity install. It, like a MOCA splitter, are certainly inexpensive enough to try. There is so much old cabling from years of people switching back and forth betwee

user_5d4c13

commented

3 years ago

to the conversation:

XiD X1 and ethernet switch

Long time fios user, just switched to xfinity so am trying to figure things out. Xfinity Coax enters house in Den, connects to xFi gateway, which I believe is considered to be a modem/wifi router. This replaces my Fios Model G3100 router except the G3100 needed both an incoming coax and an additiona

Question

Hi Again, In searching for the amplifier, I found the one you have in the photo. I also found this one which specifically mentioned MOCA connectivity...is that necessary do you think?

rtkenn

commented

5 years ago

to the conversation:

XiD-P units not connecting

I just received an upgrade that consisted of a XG1-A box plus 2 XiD-P units. The XG1-A set up fine and appears to be working. The XiD-P units will not connect. The error message says "Sorry, we're having some trouble. Please tighten your cable connection then restart your TV Box, which can often Fix

Question

We had roughly two days of stable service. The issue has returned and has affected us to such a degree that I could not work nor could we get any tests done before our network effectively cut out. Unplugging a MoCA connected device (it was not showin

user_227103

commented

1 year ago

to the conversation:

Xfinity packet loss connection issues.

We are experiencing severe and constant bursts in packet loss that is disruptive to activities and systems that need stable connections. Through testing and troubleshooting everything we have access to here at home, several systems report lost packets in bursts (often spaced by a few minutes) that l

Question

Currently the Xi6 needs to access the DVR via MoCA. In theory it really does not need to do this since everything on the DVR is mirrored on the cloud DVR. So maybe someday the Xi6 will be programed that way. If you have problems getting an XG1v4 f

pgoldberg

commented

5 years ago

to the conversation:

4K boxes require Xfinity Modem?

I chatted with Customer Service to request 4K boxes for my TVs that are 4K, including a DVR. I have my own cable modem and router so was told that the 4K boxes are wireless and require a leased Xfinity router/modem. First, is this true, and second, does Comcast have a plan to allow the 4K boxes to w

Question

@user_uew400 Hello, adding this MoCA Filter did in fact work. All I had to do was screw it into the back of my modem and let the wifi restart. I have not had any issues since I added this.

user_6dac92

replied

2 years ago

to the conversation:

Xbox says it’s paused but app doesn’t

Hello, I am trying to connect my xbox to my xfinity wifi and it says that it needs to authenticate the connection then tells me that it is paused and I need to unpause it on the app to fix it but when I go to the app, it says the xbox is not paused and connected the internet.

Question

Xfinity gateway? Close neighbor/apartment situation? Devices you don't recognize connecting? You might have an MoCA problem and you really need check to see if this is the problem: https://forums.xfinity.com/conversations/your-home-netw

flatlander3

commented

2 years ago

to the conversation:

Xfinity will not connect to my phone

my xfinity device refuses to connect to my phone and my devices and prioritizes the stupid devices that are connected through my hotspot. I’ve tried to turn the hot spot off but random devices keep connecting and I have to manually turn off every device that connects to my wifi. I have to reset my m

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Accepted Solution

Closed

Connected to a neighbor's internet service

Have a wierd issue that started yesterday where we are now connected to a neighbor's internet. Tried calling customer support but didn't get any meaningful help. After getting bounced around customer support, customer security assurance and internet technial help, the only thing that came out of it

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Your Home Network

2.3K

It appears to be working now, but download speed is between 100-200 (I get over 600 WiFi close to my gateway). Going to swap out the splitter I have for a MoCa compliant one and see if that helps.

DLemieux4

replied

3 years ago

to the conversation:

MoCa Adapter with XB7

I recently bought a MoCa adapter and I have the XB7. I connected the adapter into one of my outlets with a coax cable and Ethernet to the device I’m trying to use, but it says “No Internet”. Does this mean MoCa is not enabled? How can I confirm if this is enabled on my XB7 now that we no longer have

Question

It could be the amp itself, since it worked when you bypassed it. Additional hidden splitter before the amp would hinder moca through the amp. Don’t use voip port for the dvr. Are you using the remote power through port 1?

CCAndrew

commented

5 years ago

to the conversation:

Re: MoCA adapter and Comscope AC adapter

According to Commscope, the CSMAPDU9VP has a built-in MoCA PoE filter, so do I need to install a second one at the point of entry? And on this topic, I installed a CSMAPDU9VP becuase my splitter didn't have enought outputs. So I removed the splitter and installed the Commscope amplifier. At that poi

Question

@XfinityAngie If security was important, you wouldn't have two factor data breaches with email, or MoCA 2.0 enabled by default. Controlling a gateway with a phone app wouldn't be an option either. A password change doesn't fix this.

flatlander3

replied

2 years ago

to the conversation:

Devices on Wi-Fi that Aren’t Mine

I recently moved into an apartment building and started service with Xfinity. I only own ~4 devices that should be connected to my wifi: my laptop, phone, PlayStation, and TV. No one knows the password but me. However, when I open the Xfinity app and look at the devices connected to my Gateway, ther

Question

No. One modem per address is what they allow. There are other options. Google for WiFi repeaters / range extenders, WiFi mesh systems / pods, powerline ethernet adapters, MoCA adapters. Good luck !

commented

4 years ago

to the conversation:

If I have multiple Coax Cables, can I have multiple modems and routers? (video walkthrough attached)

I have an "active" coax cable in my living room. That is, when I plug it into my modem, I get an internet connection. I have several other coax cables wired throughout the house, but none of them output an internet connection. I'm trying to connect a modem and router in every room so I can get a str

Question

Using one of their rented gateways? Might not be your stuff. Could be one of your neighbors. They may even be completely unaware they're doing it. Remember stealing cable? Well you can do the same thing intentionally or unintent

flatlander3

commented

2 years ago

to the conversation:

DMCA parrot (Comcast) is laughable

I am fed up with Comcast and their DMCA parroting. They refer to these DMCA reports as 'alleged' but take action, disrupt service, and threaten. Calling the Security team is painful. These people have no technical skills, seem to speak as if guided by a script like document. They have no info and te

Question

@user_42q After sending a direct message and explaining the problem further, they sent a tech out. He confirmed the devices were actually connecting to my network and installed a moca filter. No issues so far and speed has improved.

user_dhafgw

replied

2 years ago

to the conversation:

Neighbors connected via moca

I recently noticed on the Xfinity app that my neighbors have several devices connected via moca to my gateway. Not only has it slowed down my internet, but I also can't seem to keep the devices off of my network. I called Xfinity twice and was told to reset my password and network name. I use very s

Question

Another here: https://forums.xfinity.com/conversations/your-home-network/how-to-activate-moca/639d580c86efae732c83d7eb Never said how it was done. Enable MoCA on gateway, then powercycle one or both perhaps? They didn't say. Let

flatlander3

commented

3 years ago

to the conversation:

I can't establish a connection with Moca adapter

I have an Xb7 Modem. My moca adapter is receiving power but its not connecting to the modem. I have no clue what else to do.

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