2 Messages
Xfinity will not connect to my phone
my xfinity device refuses to connect to my phone and my devices and prioritizes the stupid devices that are connected through my hotspot. I’ve tried to turn the hot spot off but random devices keep connecting and I have to manually turn off every device that connects to my wifi. I have to reset my modem every day multiple times a day so that my phone and laptop can use the wifi that I pay for. Xfinity [Edited: "Language"] and the only reason I have it is because my apartment requires us to use xfinity.
I’ve also contacted agents about this problem and there seems to be no fix.
flatlander3
Problem Solver
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1.5K Messages
2 years ago
Xfinity gateway? Close neighbor/apartment situation? Devices you don't recognize connecting? You might have an MoCA problem and you really need check to see if this is the problem:
https://forums.xfinity.com/conversations/your-home-network/there-is-more-than-one-active-connection-on-my-computer/657f6c92f961c6163a315e3e?commentId=65801d88e4ada53451927bcd
(edited)
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XfinityAmira
Official Employee
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4.4K Messages
2 years ago
Hello @user_f30gnr! Thanks for taking the time to reach out on our Forums regarding the connection issues you're experiencing. We appreciate you being a customer with us and I absolutely understand your concerns around this issue.
I do see @flatlander3 provided some great and helpful information. I hope it was useful to you. Please let us know if you end up needing any further support, we're here to help.
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