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DLemieux4
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Monday, October 10th, 2022 5:11 PM

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MoCa Adapter with XB7

I recently bought a MoCa adapter and I have the XB7. I connected the adapter into one of my outlets with a coax cable and Ethernet to the device I’m trying to use, but it says “No Internet”. Does this mean MoCa is not enabled? How can I confirm if this is enabled on my XB7 now that we no longer have access to 10.0.0.1?

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2 years ago

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CCEthan

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2 years ago

@DLemieux4  I tried to turn it on, but it won't toggle. I am going to see what I can do and get back you. 

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DLemieux4

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@XfinityEthan​ thanks Ethan! Appreciate you looking into this for me. 

2 years ago

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CCEthan

Official Employee

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1.4K Messages

@DLemieux4. Could you reboot your gateway when you get a chance? Unplug power and plug it back in? 

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2 years ago

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DLemieux4

Visitor

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4 Messages

I just unplugged and plugged it back in. 

2 years ago

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CCStephanieK

Problem Solver

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909 Messages

Thank you, do you notice any change with the connection now? If you're still unable to connect, please send us a Direct Message with your first and last name. The message icon is located at the top right of the Community Forum page, clicking on the message icon will allow you to initiate a chat conversation with us directly. Please ensure you are sending your message to our 'Xfinity Support' handle.

I no longer work for Comcast.

2 years ago

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DLemieux4

Visitor

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4 Messages

It appears to be working now, but download speed is between 100-200 (I get over 600 WiFi close to my gateway). Going to swap out the splitter I have for a MoCa compliant one and see if that helps. 

2 years ago

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EG

Expert

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108.2K Messages

2 years ago

@DLemieux4 

And FWIW, any coax cable splitters that are connected between the XB7 and the MoCA adapter also have to be MoCA compliant (5-1675 MHz) such as this one;

https://www.amazon.com/Antronix-MMC1002H-B-Splitter-Frontier-Formerly/dp/B07PRYS8YZ 

or they won't be able to talk to each other.

(edited)

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