DMCA parrot (Comcast) is laughable

I am fed up with Comcast and their DMCA parroting.  They refer to these DMCA reports as 'alleged' but take action, disrupt service, and threaten.

Calling the Security team is painful.  These people have no technical skills, seem to speak as if guided by a script like document.  They have no info and tell you to contact the copyright owner.  But there is no contact for them.

Here is where it really irks me.  They do NOT record any notes that you contacted them, that you refute the claim, and the biggest issue...NO APPEAL nor ESCALATION process.

There is many posts here about impossible violation and complaints about how Comcast handles this.  Here is feedback on my experience last week. 

1. Key word is "alleged." It is false.

2. I had a Comcast technician on the phone with me and was connected to my service while alerts were arriving. He confirmed the cliams on those allegations to be false. He was watching my network traffic and the very time of the allegations.  Yet you retain those 'alleged' infringements on my account and use them as my history.

3. The party making the accusation has no contact information. It clearly shows a "noreply" email address.  

4. I have scoured my devices for the files, the program, ... and they do not exist on my equipment.

5. I had changed my wifi name, hidden it, and changed the password (yes to a long and complex one) several times.

6. I have reviewed my logs for any unauthorized devices at the alleged time.

7. During another alerting time, we were on vacation and I had the network equipment plus other entire circuits in the house turned off. Kind of hard to download if the cable modem has no power.

8. IP address can be spoofed.

9. MAC address can be spoofed.

10. I have requested info on the appeal process. Comcast has none!!!

11. I have requested manager call more than once. None have called.

12. The alleging party provides an IP, a file name, and BitTorrent. That is not really detailed nor evidence (see 8 & 9).

13. I contacted you on March 24, 2021. No reponse. I have many dates of attempted contact where I could not get through or no response. 

14. Spring 2020 I had constant intermitent issues. Was contacting tech support quite a bit. Shortly after that, recieved a lot of the DMCA alerts. Did you check if the line was hijacked or other? No.

15.  You use our lines to create hot spots.  You can find them as you drive through the neighborhood.

If one cannot confront the accuser, why are you accepting this and assuming legitimacy. I have requested the appeal process. You dont have one. You script read and tell me to contact the accuser. How? There is no contact info. You are not providing customer service by not listening, to even your own technicians. In addition, you have this "security department" that appears to be challeged to listen and lacks technical skills.  

The woman I spoke with today indicated the file has not been deleted and the copyright owner can see it. Uh, are you contacting back about hacking my system then?  Of course not.

It is irresponsible to not validate claims, minimally when challenged. It is irresponsible to not have an appeal process. It is poor service to not respond to customers.  Especially when you threaten to cut off their Internet.  We work from home!