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user_f30gnr
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2 Messages

Wednesday, December 20th, 2023

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Xfinity will not connect to my phone

my xfinity device refuses to connect to my phone and my devices and prioritizes the stupid devices that are connected through my hotspot. I’ve tried to turn the hot spot off but random devices keep connecting and I have to manually turn off every device that connects to my wifi. I have to reset my modem every day multiple times a day so that my phone and laptop can use the wifi that I pay for. Xfinity [Edited: "Language"] and the only reason I have it is because my apartment requires us to use xfinity. 

I’ve also contacted agents about this problem and there seems to be no fix. 

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2 years ago

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flatlander3

Problem Solver

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1.5K Messages

2 years ago

Xfinity gateway?  Close neighbor/apartment situation?  Devices you don't recognize connecting?  You might have an MoCA problem and you really need check to see if this is the problem:

https://forums.xfinity.com/conversations/your-home-network/there-is-more-than-one-active-connection-on-my-computer/657f6c92f961c6163a315e3e?commentId=65801d88e4ada53451927bcd 

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user_f30gnr

2 Messages

@flatlander3​ yes, I live in an apartment. I read a little bit about the MoCA and I thought I did everything that I could find, but the link you provided gives a few more ideas to check out. Thank you, I appreciate it! 

2 years ago

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flatlander3

Problem Solver

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1.5K Messages

@user_f30gnr​   There are a couple ways to go about it.  As far as disabling MoCA just for a test, you can be thoughtful or be a wrecking ball.

The thoughtful way is when you log into your gateway to shut off MoCA, take a look at the MAC and MAC-CM address in the admin interface and see if it matches the sticker on your gateway.  If it doesn't, you actually logged into a neighbors gateway.  If you shut off their MoCA, you'll probably mess up their coax connected TV box -- or it will just connect to another neighbor's apartment and run up their data use.

Yes.  Xfinity released a security problem, and have been doing it through several generations of hardware.

2 years ago

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XfinityAmira

Official Employee

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4.4K Messages

2 years ago

Hello @user_f30gnr! Thanks for taking the time to reach out on our Forums regarding the connection issues you're experiencing. We appreciate you being a customer with us and I absolutely understand your concerns around this issue. 

 

I do see @flatlander3 provided some great and helpful information. I hope it was useful to you. Please let us know if you end up needing any further support, we're here to help. 

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