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Incoming calls to Xfinity mobile go straight to voicemail
So I have seen this issue brought up and wanted to give my experience on this. I have an intermittent problem where all my calls will go straight to voicemail. This can last for 1 hour or 8 hours. I have contacted the online support and spent hours with them troubleshooting and was told they would r
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Plan
Meh. I got two plus years of firewall logs that says otherwise. Believe me, if that were not the case I'd tell you about it and I'm not a fan of Xfinity hardware. Actually, with the rounding and cutoff times, Xfinity actually reports a b
Sudden huge increase in internet data usage
I have been a Comcast/Xfinity customer for over 20 years. I got an alert this month that I’m exceeding my 1225GB plan. I’ve historically used 125-200GB. I haven’t been home much this month. What is happening?
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@XfinityThomasA What we are asking in this thread is whether the Big Ten Network will be added to the regular channel line up to replace the Pac 12 Nerwork which left last month? Yes it is available for $10 a month, but if you have the top cable pac
Big 10 HD Channel
Will Xfinity be adding the Big 10 HD channel to it’s lineup in San Jose, CA?
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I'm trying to figure out an accurate estimate for my internet. It's been changed so much and now all I get is "As soon as possible." Any eta is better than what I'm currently getting. Also it say network damage am I just waiting for you guys to repla
Outage Augusta Ga
Finally got through to a human on the phone. He was very nice but was unable to tell me anything of value. There is no information in the system as to why the outage is happening or when it will be back up. The lack of communication from Xfinity field teams to customer service is apparent and an obv
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So far Comcast's response on this issue has been less than adequate. The Xfinity WiFi Hotspots app is broken and needs to be fixed! All this other B.S. they recommend (reinstall the app, update your phone, etc.) is nothing more than a concerted ef
wifi profile mangement has been disabled
I have spent HOURS on the phone with tech support and they haven't been able to find an answer to this issue. My wife and I both switched over to Xfinity Wireless yesterday, both of us bought new phones in the process. I have a S21 Ultra 5g & she has a regular s21 5g. Neither phone can connect to th
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@user_8793ff I wonder if he didn't try to add the phone correctly. As I posted above, a phone that's paid for can't be upgraded. You should have just bought the new one to replace the old one you paid for, and activated it to the already existing
Xfinity mobile support
I REALLY HOPE AND PRAY SOMEONE CAN RESOLVE MY ONGOING ISSUE WITH TRYING TO UPGRADE/ADD DEVICES. I'm really over it. I've been trying to upgrade phones on my Xfinity mobile account for months. I have 3 devices all paid off. I became a customer at the very beginning week and was able to upgrade as muc
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Comcast Phone Service vs. My Own VOIP Phone
If I've got my technologies all messed up, I will appreciate correction: I am a prospective cord-cutter. Ideally, I would like to get only internet service from Comcast, not phone, not TV. I might be interested in maintaining a landline phone, i.e., in addition to my mobile phone. It seems that I ca
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Home Phone Service & Equipment
I think I’ve had over 12 visits in the past when first installed until two of the neighbors disconnected their Comcast service and then I started getting decent speed. We finally narrowed it down to the tap. They never came out and replace the tap,
Somebody tapped into my line!
Somebody tapped into my line. I called Comcast nobody will come out because the service is still working and the COVID-19. Ironically the neighbor beside me doesn’t even have Internet cable anymore and his line still connected directly into the 4 port HUB on the pole and now mine in on a splitter. W
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I have done this with the previous 3 phone with no issues. Now, with the S20 Ultra unlocked, everything works except the mobile data. Called and chatted with Xfinity and they say that the unlocked version is not compatible with them and that if I wan
Unlocked Samsung Phone
So has anyone bought an Unlocked phone directly from Samsung and succesfully used it on the Xfinity network just by taking the SIM card out of an existing Xfinity phone and put it into the new unlocked phone?
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Do Techs not re-run wire?
Had a tech out to my house today and confirmed the Coax in one of the bedrooms was not working but the living room and other bedroom did, wasn't sure if it was damaged or some other issues. Told me I would need a electrician to come out to check and replace the cable. Is this not something the Xfini
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Your Home Network
@XfinityGabriel I have only used the remote once or twice but I use the channel guide ALL the time. I also use it to record a show if I hear an ad about it and decide to record it while I’m still out. To discontinue this app with nothing to replace
Xfinity TV Remote App going away
I just received an email from Xfinity stating that the Xfinity TV Remote App is going away as of 2/11/2025. This is unacceptable. I rely on this app not only to control my TV remotely for my aging mother who cannot change the channels but also to set recordings for TV shows remotely. Why would Xfini
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I believe the only way to get a daily breakdown with Comcast's meter is to log-in daily and calculate the deltas yourself. The xFi app can break it down by device. If you want more detailed information, then you probably want to install your own ro
Is there a way to get data usage history on a per day history?
The data usage dashboard for Comcast/Xfinity is 99.9% useless. It does me no good to tell me that I’m well on my way to going over my limit before the month is over while only showing my total to-date usage for the month. If I could see how much data was used per day (or even better when does data u
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I've removed the rest of the CM MAC and CMTS MAC addresses. I thought I got them all before posting but I missed a few. The splitters are the same ones the tech installed the last time he was here. Admittedly they've been there for a while, but I'll
SYNC Timing Synchronization failure - Loss of Sync
Over the past week my internet connection has been dropping and my modem (Netgear Nighthawk CM2000) has been rebooting itself. The event log shows "SYNC Timing Synchronization failure - Loss of Sync". Below is the log... Wed Mar 05 15:30:44 2025 (Notice (6)) CM-STATUS message sent. Event Type Code:
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Reset "Tampered" message on door sensor
I have an apparently good door sensor, that is, it correctly shows the door as open and closed, but the console has a "tampered" message and the App will not allow me to arm unless I disable the sensor. This occurred after I removed the "discharged" battery and did not replace it with a new one for
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Devices and Equipment
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I have a question
So the person before me had direct tv but the box outside is a old comcast box and has the direct stuff still hooked up i have a tech coming out tomorrow so should i expect him to replace the direct tv cords with xfinity ones and drill a hole into the house so i can set my modem up in the living roo
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Your Home Network
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Xfinity emailed saying I could get a newer phone at no charge, then Customer Service told me No!!
Received an email about changing phones, getting a newer phone for zero dollars, then when I tried to do it, I would be adding 20 some dollars to the bill for my phone, got through to an agent, he told me I was eligible but since my phone was paid off, I would be charged to replace the phone, I gues
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Devices
Hello, user_bipucp! Congratulations on your new device! That's always exciting! We would be happy to help with your number. When you ordered the device did you set it up to replace your current device or did you order the phone as a new line? If it w
Transfer phone number
I just ordered a new phone through Xfinity and I need to transfer the phone number from my old device to new device
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Well, lets try this another way. And connection metering won't help with this. All WiFi radios are not the same. Xfinity gateways like to speak WiFi 6 ac/ax by default. There's a lot of gear including network adapters, printers, strea
I can’t get my new computer to correctly connect to the internet
I bought a computer and it wouldn’t connect to our internet, we’ve tried resetting the computer troubleshooting the router and even taking it to Best Buy, where we bought it, in order to connect it to the WiFi, it does connect but always says no internet, and I’ve even made it a metered connection a
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@flatlander3 Yeah I heard that about a DMZ, then I wonder why it's being recommended to do that, particularly with gaming consoles. I guess the link I posted above using Xfinity gateways they have their own way of handling or securing the traffic t
Best way to setup DMZ
Hello, trying to improve my gaming experience. One thing I heard is to put my gaming console into the DMZ. I tried to add my gaming console into my wi-fi router's DMZ by specifying the internal address, seems like it kind of improved but then a day or two later, my household started losing internet
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Well, in bridge mode, if your gateway isn't connected to to Xfinity with the channels bonded, you aren't going to be able to pass DHCP or DHCPv6 renew/rebind requests from your google WiFi. Ideally, on a cold power up, you'd sequence that with a
flatlander3
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Bridge Mode broken on my XFI 7
Hey All - Suddenly last friday bridge mode stopped working in my home. I connect xFI directly to Google WIFI and it started just not work. When I reboot my router, it works for 5 minutes than breaks again. These are my logs: DHCPv4[930]: - No Offer or Ack Received 4 times 2023/7/26 06:23:08 Critical
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