Outage Augusta Ga

Do u live or work in the CSRA. If not. If you are in India or Maryland or something far off. Don't bother responding. We need area specific information 

I completely understand the frustrations, and our crews are working as quickly and safely as possible

@XfinityEricB​ it’s funny I notice we are not given the option to NOT like your post

@XfinityAdrienne​ that link you posted for best updates has not been updated since Tuesday 10/8. So that is the BEST you guys can do?

Hey there, user_nv4bcq, thanks for reaching out through Xfinity Forums regarding your services. I work from home and I know how important it is to have a solid internet connection so I understand the frustration. I can take a look at your account details for any updates. 

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

@user_bazw8e Thank you for taking the time to reach out to us here on our Xfinity Forums. We understand how frustrating it is to be without service. Our expert technicians are working as quickly as they can to restore services. There is a wide variety of factors in restoring a service interruption of this size after a natural disaster, it could be the commercial power to the headend hasn't been restored, that there are still lines damaged we are working to repair among other things. I would be happy to take a look and see if we have an update for when services will be restored in your area. Please send us a DM to Xfinity Support with your full name and address to get started.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it

Ive called starlink.  Internet was supposed to be up at five o'clock today per xfinity, but five o'clock gas come and gone. 

Hello and welcome to Comcast @TBees. I am sorry to hear that you have been experiencing multiple interruptions in your area. You are in the right place and we are happy to take a look at the account and see if there are any details on the interruption we can provide you with. 

We have your direct message and will continue to assist you privately. Please be reminded that sending unsolicited Direct Message to an Official Employee of the Xfinity Community Forum, is a violation of Forums Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct message. 

Hello, @user_crhpk2. I'm sorry to hear about the negative experience you've had attempting to get in contact with someone over the phone. I would love the opportunity to help resolve your service issues and billing concerns. 

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

Greetings, user_gt0v3k! Thank you for reaching out about your service. I completely understand this has been a long time and greatly appreciate you for hanging in there!

I have found the Comcast South page very handy during this time. The teams in your area are providing updates on the work. There is also information about bill credits, connecting to a hotspot, and enrolling in a Natural Disaster Recovery Plan.

They have also provided this page with timelines for restoration in the Augusta area. We estimate full network restoration in Augusta by the 19th. Shown below that are the estimations for different areas around Augusta to be predominately restored.

As the work is closer to be completed at each address, the Xfinity app and our Status Center will update to show an estimated time of resoration instead of as soon as possible. 

10/13 UPDATE: I've made my own post, since that estimation also passed by without anything happening, I was never reached out to, I am not given a time/date by the outage map anymore, nor will the Xfinity AI Assistant even load/respond.

@user_me3pli​ crickets

Hello user_ppg85i, thank you for reaching out via our Xfinity Community Forums. I apologize for the delayed response. I want to let you know that our team operates a bit differently here on our Forums compared to a one-on-one instant chat. As national corporate care specialists, we work through multiple systems for research and documentation, which can affect our response times. However, we are here to support you every day from 6:00 AM to 12:00 AM Eastern Time. While there may be a delay, we promise to respond as quickly as we can. Thank you for your understanding!

To take a closer look at your account and the service issue in your area please send our team a Direct Message with your full name, the name listed on the account (if different), and the service address associated with your account. 

To send a "Direct Message" message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

@user_p2xs8w

Thank you for connecting with us about your internet service disruption. We are happy to assist. Please find the best board to author your question or concern, and post your question publicly. This will open a ticket in our system for us to assist. We look forward to your post.

I thought this was a public post. How do I post this any more publicly?

@user_p2xs8w If we may assist with your account/address, you would do it here: https://forums.xfinity.com/conversations/new?categoryId=602d56f9e6b3965d18e3a595. We look forward to your post.

Right.  Im so fed up with xfinity.  I sang them praises before, but there is total disregard to their customers.   Im changing providers

@user_ahhd6s Welcome to our community forum! I hope you and your loved ones are all safe after the storm ❤️ As someone who relies on my Xfinity service every day, I know how important it is to have everything up and running. 

You can use this great resource as your go-to for updates on network progress in the area as well as information about connecting to hotspots and helpful tips for dealing with the aftermath of a storm. I appreciate your patience as we work towards a resolution.

These responses are a complete joke.

My post was edited because I used [Edited: "Solicitation"]. Classic… 

I’ll believe it when I see it.