Outage Augusta Ga

Finally got through to a human on the phone. He was very nice but was unable to tell me anything of value. There is no information in the system as to why the outage is happening or when it will be back up. The lack of communication from Xfinity field teams to customer service is apparent and an obvious issue that I don't believe will be resolved as Xfinity has shown it does not care. I have seen Xfinity utility trucks in my area however the 3 times I have seen them they were sitting in empty parking lots with no personnel. [Edited: "Solicitation"]I predict this post will either be deleted or a "representative" will respond on here and give me the same generic copy and paste response that they have been giving to everyone else, "check the outage map" " we are working hard to fix it" "dm us directly so we can look into your account".