Big 10 HD Channel

I have the Big Ten Network in my current channel lineup but it’s not available in HD. Since four west coast colleges will be joining the Big Ten later this year, I’m wondering if the HD version of the channel will become available in my lineup.

@user_i82t3m Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

When will you add the Big Ten Network HD to the regular channel lineup vs streaming?

Hey @JeffN23,

Thank you for visiting our official Xfinity Forums Community support page. I apologize, but we do not have any information on any changes to the Big 10 Network. Any channel or network changes will be notified on your Xfinity billing statement on the addition, removal, or modification of any channels. 

We had the pac 12 network as part of our regular package (not as an add on) and that network is no longer available due to its demise. The games that used to be on the PAC 12 network are now on the big 10 network. As the football season approaches, the question os are you going to be adding that we we can watch our local (now big 10 teams) or will it remain a premium, thus resulting in one less channel for the same price or an additional $11 per month for what was previously included in our $200 bill (Internet and tv). I look forward to receiving your answer.

@GRBU2 Any upcoming changes to the channel lineup and what is offered within it will be listed on your Xfinity monthly statement along with email communication about upcoming potential changes. I have not seen any internal postings about the PAC 12 and Big Ten teams changing up and how that will be broadcasted. I would assume because the agreement is so new, there are still moving pieces before there will be communication on how to access that content. 

@XfinityBradM​

The agreement with the teams changing conferences happened almost a year ago. Seems like xfinity should already know what their plans are.

We used to get the Big 10 Network but was taken away as part of the package because our local teams weren’t in the conference- that was the reason given. Now the local team is in the conference, so to be consistent, the Big 20 Network should be added back in the package. In addition, the PAC 12 Network is going away and therefore not part of the package anymore. Seems simple enough.

Hi there @GRBU2 , It looks like the Pac 12 channel will be getting removed from our channel list starting June 30th 2024 due to all the teams going to new conferences.

I’m aware of this. So are we getting the Big 10 channel now since the local school is going to the Big 10? That’s the question I’d like an answer to.

Have you had a moment to check the channel line up for your local area, pcowles67?

I have checked and it's not listed in either the 125 or 185 channel line up. Since Ducks and Huskies football are going to be on this channel, do we need to get YouTube TV (which has it) ?

@XfinityThomasA​ What we are asking in this thread is whether the Big Ten Network will be added to the regular channel line up to replace the Pac 12 Nerwork which left last month? Yes it is available for $10 a month, but if you have the top cable package you already get most of the channels in the sports tier so you are paying twice for them.

I also feel Xfinity is being disingenuous on this. PAC-12 Network no longer exists but you aren’t going to replace it straight across with the Big 10 Network on the Ultimate TV tier? It’s bad enough I had to upgrade earlier this year to keep ROOT. Seems like I’m paying more to get less. I won’t pay more—again—to add the Sports & Entertainment package if this is the only way to get the Big 10 Network. I’ll switch to Fubo instead. 

@XfinityThomasA​ 

Everyone asking this question ("Will the Big10 Network be added, without any extra fee, to channel line ups that used to include the now-removed Pac12 Network?") has already checked their own channel line up and noted that the Big10 Network is not included - hence our questions here, now. So, the answer to your question, above, is "YES". But our question, asked over and over on this thread, has still not been answered.

To Everyone: It's clear that the Xfinity/Comcast moderators here don't know the plans (or lack of any) regarding Xfinity/Comcast providing us with the Big10 Network as a replacement for the Pac12 Network. But it's equally clear, by now, that Xfinity/Comcast is not going to replace the Pac12 Network with the Big10 Network in the new Big10 markets on west coast. If you want to get the Big10 Network in west coast Big10 states (CA, OR, WA) you will have to pay the extra $9.99/month for the Sports and Entertainment package add-on. That is the answer to our questions that won't be said here by Xfinity/Comcast.

Agree - this is ridiculous. Back when the Big Ten was still included the reason given it was removed was there was no local Big Ten team. Those areas with Big Ten teams kept the station in their package. Now the Big Ten is in the Seattle area and there is no news about whether it gets added back or not. This is another reason why Comcast/Xfinity gets poor customer service ratings. This conference transition has been known for a year and the Pac 12 Network was removed because it went away and all we hear are crickets from Xfinity. Not good.

Hello, @user_4f33bb 

We consider many options based on our customers' diverse interests and offer a wide variety of quality channels that everyone enjoys. Each channel is chosen based on factors like:

• Contractual agreements with the programmer to carry a channel.
  
  

We have to pay for almost every channel we carry, including new networks that launch, so we're careful about adding channels that could increase customers’ bills due to the fees charged by the owners of the channels. We try to make agreements that give our customers the content they want at a price that is reasonable.

@GRBU2 I definitely understand wanting to get that line up. I'm happy to double check and see if it's offered at all in your area as part of our Sports and Entertainment package. Please send us a DM to Xfinity Support with your full name and address to get started.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it

Oh I know there are financial implications but I’m not sold it is with the best interest of the consumer - always in the best interest of Xfinity.

It is offered in my area if I pay $10 more. Didn’t have to pay for it originally but was taken away since Seattle wasn’t a Big Ten city - now it is. So when will it be added back? Can you answer me this as one example - is the Big Ten Network included in Popular plans in Columbus, Ohio area? If so, then why isn’t it included in Seattle area now with the University of Washington in the Big Ten now? Either include the Big Ten Network in the Popular plan for all Big Ten areas or none at all.

@user_8s65jw To access the Big 10 Network you'll need to add the More Sports and Entertainment pack to your account. If you need assistance with that process please DM us your first and last name along with your full-service address to get started. 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

See https://comca.st/3KQF8q9 for an example.

So those of us who subscribe to the Ultimate+ package are getting a discount for no longer receiving the equivalent of the PAC-12 Network, since that was part of the original subscription we signed up for?

You know, just like you did when you pulled ROOT from lower-tier subscribers?

Dripped in sarcasm.  

Hi @user_hjps1n Thank you for visiting our official Xfinity Forums Community support page. I apologize, but we do not have any information on any changes to the Big 10 Network. Any channel or network changes will be notified on your Xfinity billing statement on the addition, removal, or modification of any channels.

Hey there, user_02u2fn! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! We completely understand the concerns with the available channels, and the network agreements at which package we carry them in. We are always looking for ways to improve the customer experience, and we can document your feedback. Please let us know if you have any other questions/concerns. 

@user_02u2fn​ I just discovered this, and it Is a full [Edited: "Language"] to Comcast subscribers for P2 cities like ours.  Less service for the same money which has already gone up recently, or keep the same amount of service and pay over $11 with tax. Then asked about it and looking for an explanation. All that is given is how to pay them extra money. One of the remaining few who have not cut the cord, but I can go over to YouTube TV and watch my games without it being an extra charge. Total [Edited: "Language"]