Visitor
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1 Message
Do Techs not re-run wire?
Had a tech out to my house today and confirmed the Coax in one of the bedrooms was not working but the living room and other bedroom did, wasn't sure if it was damaged or some other issues. Told me I would need a electrician to come out to check and replace the cable. Is this not something the Xfinity tech should be able to do?
EG
Expert
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110.3K Messages
3 years ago
If it involved any internal wall fishing, then the answer is no.
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XfinityAldrik
Official Employee
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2.1K Messages
3 years ago
Hello @user_d84ee6, in some cases wall fishing is required to fix outlets that are not working. "Wall Fishing" refers to an installation technique that requires breaching the structure to repair or replace wiring that is behind sheet rock, brick, metal, cinder block, plaster, dry wall or similar structural elements. In most areas, Comcast technicians do not perform Wall Fishing in connection with the repair of In-Home Wiring and Comcast cannot do that work, you would perform the Wall Fishing yourself or arrange for an outside contractor to do so. In this situation, our technician had recommended contacting a local electrician as an outside contractor to repair the outlet.
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