New Poster
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9 Messages
Reset "Tampered" message on door sensor
I have an apparently good door sensor, that is, it correctly shows the door as open and closed, but the console has a "tampered" message and the App will not allow me to arm unless I disable the sensor. This occurred after I removed the "discharged" battery and did not replace it with a new one for some time. Need a reset process.
XfinityChelseaB
Official Employee
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1.2K Messages
8 months ago
Hello @tom94022, Thanks so much for taking a moment to leave a post on our community forum. Make sure that the device is securely attached to its base and the battery cover is closed. Make sure the Sensor's cover and battery cover is closed as well, as the tamper bottom is right next to were you put the battery in.
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