1 Message
Xfinity emailed saying I could get a newer phone at no charge, then Customer Service told me No!!
Received an email about changing phones, getting a newer phone for zero dollars, then when I tried to do it, I would be adding 20 some dollars to the bill for my phone, got through to an agent, he told me I was eligible but since my phone was paid off, I would be charged to replace the phone, I guess I'll keep the phone.
XfinityJohnG
Official Employee
•
1.5K Messages
1 month ago
Thank you for reaching out to us here @user_11mx1x. I will be happy to check on that Mobile promotion from here for you. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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