I recently set up an appointment for installation for 6/26 from 10am-12pm. The email I got confirmed that date/time. But when I went to the appointment details at https://customer.xfinity.com/appointments/status it said the appointment was for 8am-10am. So I went in to reschedule it for the correct

Two websites that I was able to access in the past now timeout. Changing browser does not help. I have cleared all data and cookies associated with these two sites. Other websites work fine, and I can access these two if I connect to another internet source - my phone for example. It seems as thoug

Charged $10 for years for landline we don’t have!

cannot see hsn 2 or hsn 3 or other shopping channels. get error message on them.

I've been getting Internet Essentials for a few years, and was sent a letter telling me I needed to renew my eligibility. I ran into problems with their website (it wouldn't recognize my existing account, then kept claiming my state doesn't participate in National Verification, then directed me to

We recently moved back to an area with Xfinity and started service back up, but we no longer have access to all of our purchased content. We had access to all of it for the almost year we were out of the area but no longer. Please help in merging accounts.

I am a current Xfinity Internet and Mobile customer. I was so please with your rates I added mobile. However, right after I added mobile, after my first bill, I receive an internet bill that was substantially higher than what it should have been with the mobile discount added. Prior to adding mob

Hello, Can you please let me know where to find tracking number for xfinity reward that is shipped via FedEx for the account associated with this email ID?

I've tried to use the Shuttlecloud page to import a file of email contacts that I've exported from Thunderbird. The documentation does not specify a file format so I tried csv and vcf and neither one did anything. How can I import a contacts file to my Xfinity email address book?

I contact an agent about possibly changing my plan. She kept trying to sell up and get my credit card number.  I said I'd have to think about it. To call me back next day.  Overnight I had severe storm issues arise and was unable to take the 12 calls.  That angered me.  So over

I work from home. No internet all day yesterday. Requested credit online. Denied during scheduled maintenance. Doesn’t make sense. Xfinity is a for-profit company. Maintaining their equipment is their cost of doing business. We pay them for their product.

I ordered a new phone a month ago and still haven’t received it. FedEx doesn’t know where my order is, called xfinity mobile line multiple times.  They refuse to cancel my order, or refund me for lost package. Every phone call with xfinity ends with we can’t  help you, call fedex . FedEx

I'm replying to this post because I'm unable to locate the proper place to post a complaint - here's my complaint: Why bother insulting customers with the useless and crummy rewards? Whoever thinks these things up doesn't live in the everyday world. Maybe a simple $10 off our bill would make more s

I am a former customer who up until June 4th could access email from 2 of my 3 email accounts. When I try to access these 2 from the Xfinity My Account page, it directs me to reset my password but does not allow me to reset it.  Unfortunately one of these accounts is the primary.  I use t

I have tried many times from xfinity chat agent and the links it provided to update plan but could not find an option to remove the HBO subscription. It is pathetic that I cannot connect to a customer representative using mobile app or by calling on customer service.

Hello: I am Xfinity customer. It appears I have too many cable lines running to my home and some are completely unnecessary. I would like to have the excess lines remoced prior to replacing our roof in August. Thank you!

Hello, I am a long-standing Triple Play customer. I have an xFi gateway, located where the Comcast tech first put an earlier model gateway long ago, on the top shelf of my downstairs closet. My wifi reception from parts of the upstairs house is not-so-good. How do I go about finding out if Xfinity c

Hi Xfinity, will you enable my private messaging feature? Thank you!

Heavy snow and ice on trees weighed down the xfinity cable from pole to house.

My senior citizen disabled mother moved to new apartment September 1, 2024, and that day I transferred our service online. I scheduled the service to end at her old address and start at the new address on September 1, 2024. I opted for a self-install, which I have done before with an HD box and a TV