Hi, I just upgraded my modem. I would like to remove the old modem from my account so someone else can use it. Thanks,

I called on 10/3 to have a phone unlocked. I was told it would take 24 hrs. Today is Saturday 10/7 and the phone is not unlocked. I was misled twice. I was given ECM0004203004 which has not been worked on. Yes, I worked for this COMPANY. I'm disappointed. I have a bitter taste in my mouth.

I keep having issues with Xfinity Rewards. I click on rewards and then they are not listed in activity to be able to be used. Just happened today again! Then I can not get in touch with anyone to fix it.

I saw I need to post to unlock the direct messaging. I would like to remove the unlimited data from my wifi plan

Sent a direct message to xfinity support and getting no reply. What could possibly be wrong.

I need to report a downed line in my yard. I went through the process online of creating a hazardous conditions ticket on Thursday, July 20th but have received no updates of any kind.

Would like to keep current tv package and downgrade internet speed

Hi there, I just started a new network service using my own modem. However, I received an email reads that there’s a new equipment on the way. I don’t think this is supposed to happen. How to address this problem?

We are building a house but has a 500 comcast cable line transversing our property, so we reached the second floor but we had to stopped the construction because the Comcast cable. FPL already removed the power cable, but Comcast did not yet. I already called them several times. They opened 2 differ

Here's the revised version of your paragraph: --- Hurricane Beryl knocked my power out on 7/08/2024, and it was restored later on 7/15/2025. The initial restoration time was supposed to be 4:40 PM on that day, but since then, it has been constantly changing. As of now, on 7/21/2024, it still says th

Hello, I've just set up service. The online system defaulted to an incorrect service and shipping address (for the customer self-start kit). How do I correct this?

So this is about my xfinity's membership. I don't know what details I may disclose so please, let me talk to someone from customer service... I didn't find an option to send Direct Messages. Important.

I didn't get a notification when my outage was resolved even though I left my phone number. I tried to ask on a chat but got disconnected

I would like to be home for the bury cable appointment. There is a sprinkler system. Please change my appointment

I called to cancel my internet with Xfinity, but the rep offered me a a discount and said my upload speed would be bumped to 100Mbps from 35, so I decided to stay. I have a Hitron CODA56, but my upload speeds are still >40Mbps. Did the rep just tell me that so I would stay?

Cancelling my Xfinity account. I have called in 3 times and they have not cancelled my account at all and this is getting frustrating. There is a bill on my account that is future posted for after I cancelled my services.

I received a push notification from the Xfinity app that stated something was free in-stores only on 12/19 and to click to locate a store near me. I clicked too fast before fully reading and it only shows the store locator. What is the free thing? I tried calling customer service but they had no ide

I spoke with an agent via text on Friday who scheduled a tech to arrive today between 10-12 to relocate and bury my outside line. I called Saturday to confirm as I never received a text and they did state I had the appointment. I have been on hold or chat all day. Stating there was an outage in my a

I'd like to move my modem to another room. I wasn't able to find a way through the support page or get through automated phone system.

I need to change my plan and lower my bill