The promo triple play plan I had signed up for 3 years ago has expired any my bill is going up substantially. Can you help me sign up for any current promotions that may be available? Thank you.

Hi, I cancelled my Xfinity services on 25 June. I received a confirmation email that day. I paid a bill on 5 July, which I expected to be my last. I received an email on 14 July billing me for what looked like another month of service, due 5 August, even though I had cancelled my service during the

This is my second day being unable to open any xfinity stream live TV channels on my iPhone, so I cannot cast anything either. Please note this has nothing to do with Chrome updates or issues, my chrome works fine on all other apps. The issue is the Xfinity Stream app. Please fix this issue asap and

I believe I'm experiencing a similar issue to what many others have reported on these forums, with a Motorola MB8611 frequently rebooting with SYNC Timing Synchronization failure log messages that happened before the switch: I haven't seen any in the last ~8h since switching, though, so they're clea

I moved into an apartment over a month ago and contacted xfinity for internet. Since this is a brand new apartment, they had to open a ticket. I've spent almost seven hours on the phone with this company and I keep hearing the same thing. "Give us your phone number and I will personally call you bac

I am writing finally after speaking with many Xfinity customer support members over and over again which are a result of an error on the part of Xfinity Comcast. I moved from my previous rental residence in September 2022. Upon moving, I submitted a cancellation request for the internet service asso

Hi Team, I am not able to join Xfinity Rewards. It says "We can't offer you rewards right now Your account isn't eligible to join this program. To learn more about Xfinity Rewards qualification, please refer to our FAQs." But I believe I am logged in using the primary Xfinity ID. Can someone help me

Hi, I just signed up for a plan today from you and accidentally missclicked a number. Because I still didn't do the setup I can't use the option to move or change address. Is it possible to correct this to ship the modem to the correct place? Thank you, Best.

My bill has almost doubled due do to a "speed increase" charge. The speed has been great, but if i remember correctly, this increase was 'included' in the gigabit speeds i was/am currently paying for. I'm looking to adjust my plan (life changing stuff is happening atm) and it turns out this "speed i

Contacted Xfinity for a credit due to daily outages I was told I was going to get once it was resolved. Tried to call, that was a joke, couldn't get a live person. Tried the chat. Was promised not only a credit but to lower my bill. What ended up happening was he deleted the wrong box. Chatted back

Perhaps similar to some other forum posts, I am a Platinum Rewards member and cannot (re)activate my Peacock Platinum Reward. My case is perhaps a bit different in that I was able to activate and use it in the past and it had shown on my bill for a previous account as an Add-On. A little less than t

I was sent an extra modem and I need to return it. It doesn't show up as a device when I try to execute a return via xfiniy.com/returns. Additionally, when the Xfinity "AI" assistant gives me a link to print a return label, it doesn't work. I don't have a printer so I would really just like to drop

My aunt's bill (whom I am a manager for) is higher, without any extra services that I can see. I have spoken with the Customer Service Reps that answer the phones, and that is what has gotten the problem. I need to speak to someone in the Loyalty/Retention Department to get this figured out.

I turn my Wi-Fi broadcast Off via the Mobile App or sometimes the Admin Panel. I don't like to broadcast it for obvious reasons. What Infinity department can I report that my Wi-Fi broadcast gets turned on again and not by me. I am wondering is it a hacker or a rouge employee in my apartment buildin

Usually on my laptop, my internet runs smoothly, but as soon as one of my family member's device enters the home and their device connects to the internet, my internet all of a sudden just run very slowly, and it's been bugging me. I've been trying to find a fix for this but hadn't had any luck. Can

Cable is drastically sagging in my backyard. If it wasn't still being held up by low-hanging tree branches it would likely be on the ground...

Hi, I transferred my account to a new address and the process was smooth on the website. Once I moved into my new apartment, I realized Comcast did not provide service to this new address. Technician came and installed the cable. Now, I'm charged $100 one-time installation fee. If Comcast does not p

I sent two phones in for trade in 6 weeks ago. Both were received on the same day, one was credited promptly but the other one has not been credited. I have chatted with Xfinity support at least 6 times, each time the agent says they have resolved the issue and the credit will show up in 24-48 hours

Would like to keep current tv package and downgrade internet speed

We have several Comcast boxes in our neighborhood that are cracked and exposing wires. How can I get them repaired?