How to remove a dead Cable modem that appears in my customer.Xfinity.com/#/devices page? Under my devices page I have 2 cable modems listed in my Internet & Voice section. To be clear neither is owned by Xfinity. And should have only 1 listed (MTRL LLC MB7612) - MTRL LLC MB7612 - Good. Currently act

Hello! After upgrading my service I am now receiving repeated texts to return my "UNUSED" equipment, however previously I had been using my own equipment. Now the only equipment from Comcast that I've received was just recently for the new setup (and is required under the new plan, from what I can t

I have been trying to add a 4th line to my account since May but was told I need to put pretty much the entire price of the phone down, despite having financed a phone in the past which I paid off early and never missed a single payment, I spoke with someone who told me they were able to increase my

Hi Xfinity team: I have a recurring pattern of intermittent connectivity issues. I will lose connection for 2-3 minutes, and then without doing anything the connection will re-establish. Modem is a self-owned Motorola 8611. The event log for the modem shows Critical (3) and Notice (6) errors. The pe

Hello, I was advised that my system would be turned back on 2 hours ago and I still do not have any service. I cannot get any representative at all, only that the office is closed now that my service was never turned back on. Please help me

Dear Xfinity Corporate Office, I am writing to bring to your attention a concerning issue I have experienced with your customer service regarding the return and refund process for my wireless phone, the 2025 Razr. During a recent chat with one of your agents, I was informed that my phone was still w

I just switched to the NOW service and have been charged for the final (hopefully) regular Xfinity payment. But I no longer have access to my older Xfinity account and so cannot view the bill or charge details. How can I get a copy of that final bill?

I just added home phone to my plan. What’s next? will I receive a phone from Xfinity? do I need to purchase and provide my own phone? thanks

I am a long-term customer and would like to cancel my TV service and move to internet only. Would like to explore plan options and pricing for this change.

Hello, just want to check yo see if the email I received for free Red Sox tickets was legit.

I will be moving in a few days but have not officially signed a lease yet. While touring this one apartment building, which is very new, I was told that Xfinity does not offer service in the building. However while researching, it seems as though I can set up a business plan for the unit. I am an ex

Hello, We have been dealing with internet connection issues for several weeks now, and despite spending hours going through troubleshooting and support processes on my own and with Xfinity and having two technician visits (removed an old splitter and replaced cable running from pole to house), we st

I lost phone and internet due to an outage on Friday 12/19/25 at 3:24pm and was notified on today 12/21/25 at 7:30pm that the outage has been resolved. However, on my end I still have no phone or internet connection. I tried troubleshooting, resetting, the whole works with the useless AI, and nothin

Hello, I currently have a Choice TV and Superfast Internet plan with Xfinity, and I would like to remove Choice TV from my plan. I started my plan with Xfinity on September 20, 2021, with the Basic TV and Extreme Internet services in a package that included discounts. The Choice TV was only included

Hi, Please see Subject

​For over a year now my DVR starts 1 minute early and ends 1 minute early. The smart resume also ends 1 minute early. I have updated so many of my recordings to add the extra 3 minutes but that ends up messing up other recordings. I see that Xfinity is still telling everyone to do that but that does

When? will it be available? Self-install available? Can you ship now? [Edited: "Personal Information"]

I've tried previously to add unlimited data to my account via this URL: http://xfinity.com/buy/plan/checkout/XFINUDAT When I do that, I receive an error that tells me unlimited data is temporarily unavailable. I have tried this several times and each time it fails. Is there another route to get unli

We have been experiencing intermittent internet issues for days now. We see millions of uncorrected codewords. We have been advised to buy a new modem. However, comcast then called, told me that they fixed a headend in our area (never coming to the house), and the problem completely went away for ab

When a Xfinity store added an XB8 to my account the billing codes for my CableCard/TIVO were removed. Can someone at Xfinity put the billing cdrs back?