2 Messages
Device is getting better internet than other device.
Usually on my laptop, my internet runs smoothly, but as soon as one of my family member's device enters the home and their device connects to the internet, my internet all of a sudden just run very slowly, and it's been bugging me. I've been trying to find a fix for this but hadn't had any luck. Can someone give me a solution to my problem?
Accepted Solution
ibrahim_m14
2 Messages
3 months ago
Update: It seems my device is no longer experiencing this issue so I guess everything is good for now.
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XfinityGabby
Official Employee
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1.5K Messages
3 months ago
Hello, @ibrahim_m14. Thanks for reaching our team on Forums regarding your Internet services, I know the importance of being able to enjoy your services without interruption. Are there any troubleshooting steps you've attempted?
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EG
Expert
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106.9K Messages
3 months ago
@XfinityGabby
For instance ? I'll post suggestions......
@ibrahim_m14
Please start here if you wish;
https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
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EG
Expert
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106.9K Messages
3 months ago
@ibrahim_m14
Thanks for the update ! Now closing your marked "Solved" topic.
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