Device is getting better internet than other device.

Usually on my laptop, my internet runs smoothly, but as soon as one of my family member's device enters the home and their device connects to the internet, my internet all of a sudden just run very slowly, and it's been bugging me. I've been trying to find a fix for this but hadn't had any luck. Can someone give me a solution to my problem?

Responses

Accepted Solution

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ibrahim_m14

2 Messages

3 months ago

Update: It seems my device is no longer experiencing this issue so I guess everything is good for now.

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XfinityBillie

Official Employee

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2.7K Messages

@ibrahim_m14 We appreciate you confirming that your laptop seems to be working better with your service. When my laptop starts to feel laggy with the internet I usually clear all the browsing history, as well as cache and cookies, then restart it. That usually does the trick for me.

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3 months ago

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XfinityGabby

Official Employee

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1.5K Messages

3 months ago

Hello, @ibrahim_m14. Thanks for reaching our team on Forums regarding your Internet services, I know the importance of being able to enjoy your services without interruption. Are there any troubleshooting steps you've attempted?

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