Platinum member cannot (re)activate Peacock Premium after changing accounts.

Perhaps similar to some other forum posts, I am a Platinum Rewards member and cannot (re)activate my Peacock Platinum Reward. My case is perhaps a bit different in that I was able to activate and use it in the past and it had shown on my bill for a previous account as an Add-On. A little less than two months ago, I changed to a new account (as that was the only way I was able to get XFi complete added back to my account for the $10 rate (after losing it last year when due to a leased XB8 modem dying and 'temporarily' reactivating my owned modem to avoid 2 days outage -- another debacle we don't need to get into here :( ).

For a week or so I had both the old and new XFinity account active (and linked to the same XFinity ID) , and Peacock continued working. The moment the old account was finally closed, Peacock stopped working (the Peacock account shows no current plan). I tried contacting Xfinity support via Chat along with a related issue (inability to unlink the old account due to it thinking AutoPay was still enabled). The rep (correctly) suggested that would fix itself yesterday when the old account's cycle finally reset. Though he was correct with that assumption and I have finally been able to unlink the old account from our same XFinity ID, he also figured perhaps the Peacock issue might fix itself at the same time. It has not. I do notice Peacock no longer shows as an Add-On on the new account's bill, whereas it did have a line item on the old account's bill. I am still Platinum and the Peacock offer still shows under My Activity in the Rewards portal (as claimed/Done), but there is no way to reactivate it.

Scrolling down in the right side of that offer popup, it mentions waiting for an email, but that was from when I originally activated it. It also states that if the email isn't received, to visit xfinity.com/activate-peacock . Attempting that fails with "We’re sorry, your account isn’t eligible for this Peacock offer" -- it never even gets to a point of asking for a peacock login. Well, yes, I am Platinum member, and AM eligible for the reward; it just doesn't think so.

It would seem someone on the backend needs to reset that offer so that I may reclaim and apply it to my existing (or new, doesn't really matter to me) Peacock login. Can someone in support please comment and allow me to contact you via private message to continue troubleshooting this issue?

Thanks in Advance.