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user_61e6fe
1st Topic

Visitor

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6 Messages

Wednesday, July 12th, 2023 9:00 AM

Closed

Cannot join Xfinity Rewards

Hi Team,

I am not able to join Xfinity Rewards. It says

"We can't offer you rewards right now
Your account isn't eligible to join this program. To learn more about Xfinity Rewards qualification, please refer to our FAQs."

But I believe I am logged in using the primary Xfinity ID. Can someone help me with this?

Question

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Updated 

2 years ago

72

1

0

Accepted Solution

XfinitySara

Official Employee

 • 

1.8K Messages

2 years ago

Hello, @user_61e6fe! Thank you for sharing your Xfinity Rewards concerns with us. I'm sorry to hear you're having trouble signing up, and I would love to help however I can! Just to be sure you have all available resources, are you attempting to sign up here? It sounds like you've already reviewed the Xfinity Rewards FAQs, which is great! But have you also looked over the Terms & Conditions regarding eligibility? If so, please let me know if you still need help getting enrolled, and our Digital Care Team is here to help!

3

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user_61e6fe

Visitor

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6 Messages

@XfinitySara​ Yes I am attempting to sign up through https://www.xfinity.com/rewards . I just read the eligibilty in Terms & Conditions . I believe I am eligible but still cannot enroll.

2 years ago

0

XfinitySara

Official Employee

 • 

1.8K Messages

@user_61e6fe - Thank you for checking those links and letting us know! We may have to submit a ticket on your behalf, which we're happy to do, of course :) Could you please send our team a direct message to get started?

 

To send a direct message:

  • Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
  • From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
  • Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_61e6fe

Visitor

 • 

6 Messages

@XfinitySara​ Thank you! I just sent a DM to Xfinity Support

2 years ago

0

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