trade in issue

@jed2191 Can I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

I’ve done that once already without a response, I will do it again

there was no response to my first message to Xfinity Support, have left a second message

And to add insult to injury even though one of the two phones was processed by Assurant in a timely fashion and accepted I did not receive a credit on this months bill

still nor response, no action from Xfinity support

finally go a response, but not very satisfactory - they are looking into it ...

so no action, just more "looking into it"