Visitor
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1 Message
typed the wrong address for ordering modem for installation, can't change address
Hi,
I just signed up for a plan today from you and accidentally missclicked a number.
Because I still didn't do the setup I can't use the option to move or change address.
Is it possible to correct this to ship the modem to the correct place?
Thank you,
Best.
Accepted Solution
InsiderIllusion
8 Messages
4 months ago
Comcast doesn't ship to any address other than the one on file, so it's better to cancel this order and rebuild it.
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EG
Expert
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112.8K Messages
4 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBenjaminM
Official Employee
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2.4K Messages
4 months ago
Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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