Official

Accepted

Unanswered

Advanced Filters

Search Results (331.5K)

Relevance
Selected Relevance

Accepted Solution

Closed

TV input

My TV input is on “TV” , It should be on HDMI But the remote control will not allow me to change the setting?

Question

16.7K

7

0

0

Official Solution

Closed

Can’t Post Forum Question from Computer , Description Field is Grayed Out

Greets, I cannot post a new forum question from laptop or desktop computer using multiple browsers, I cleared history/cookies, still doesn’t work? Can only post from cell phone. What is causing this? Thanks

Question

1.5K

46

Official Solution

Closed

Error Code ENT-22013

I have tried troubleshooting, restarting the flex device, as well as my Gateway and I still receive this error when trying to do anything on my Flex Device is there any way to fix this?

Question

17.4K

51

Accepted Solution

Getting Double NAT with my Netgear C6300 in bridge mode

Decided to get dedicated devices for my home network to allow more control and make my Netgear c6300 cable modem/router combo into just a modem. Put the Netgear in bridge mode which is turning off router mode which disables the NAT per the manual. Hooked up my new dedicated router and was getting a

Question

56

1

0

Accepted Solution

Closed

Disable voice mail

I would like to disable voice mail on my elderly mother's home phone so that she can get her messages on her answering machine, which is much easier for her to use.  

Question

169

2

0

Accepted Solution

Closed

How does X1 box connect to the internet

So the X1 box was having 'internet troubles' last night (annoying).   Eventually got things fixed. But happened to notice the light for the X1 connection on the router wasn't on.   Seems that even though I've connected a hard line from the X1 box to my network, it seemingly connects by Wifi?    I co

Question

2.2K

5

0

0

Official Solution

Closed

Upgrade Upload Speed

My current plan I am paying for is "Download speeds: up to 200 Mbps / Upload speeds: up to 5 Mbps" but when I search for the same plan it states the plan should be up to 10 Mbps. I want the 10 Mbps on my plan without having to upgrade to a higher download plan, as the 400 Mbps only advertises uploa

Question

505

3

0

Official Solution

Closed

One more Sprinklr Badge problem.

I just noticed that anyone leaving the "Expert" program has their badge earned back in 2016 disappear like we never existed or earned the badge.

Question

137

3

0

Accepted Solution

Closed

Phone compatibility

I have a dual-SIM Nokia 6.1 that I wanted to add to our account as a line for my son. It should be able to handle any network but both IMEI numbers are not compatible, according to the Xfinity Mobile site and the technician I just spoke to on the phone.  I would like to understand why it isn't

Question

1.2K

3

0

Accepted Solution

Closed

HBOMax not compatible with older HBO bundle plans?

I have had HBO bundle since 2016. My monthly bill shows included HBOMax in the plan. I had access to HBOMax streaming until this morning. When I try to login to the HBOmax website or app (phone and tv) it says that my Xfinity subscription has expired. HBOMax will then ask me to link a subscription.

Question

18.4K

62

0

Accepted Solution

Closed

Now TV and ESPN

I can no longer watch programs on ESPN via Now TV. The system was working fine up until June 2024. I now receive the following message: Valid Token Required when trying to watch a specific program. I have not changed anything on my end, so it seems that there is an authentication error is happening

Question

179

2

0

Accepted Solution

Closed

"This channel is temporarily unavailable" message

Hi, I've been having a problem where I get a message that reads "This channel is temporarily unavailable" when I try to watch several channels. I've tried rebooting my cable boxes and have done a system refresh, but the problem persists. How can I get this resolved?Thanks

Question

22.9K

19

0

Accepted Solution

Called phone number to get help and person was rude

How can I speak to someone who law both people I spoke to on customer service line were so rude and not helpful

Question

26

1

0

Accepted Solution

Closed

Port Forwarding not working

I've been running a Minecraft server for a while and it worked perfectly. When I originally set it up, I port forwarded 25565 to my IP Adress through xFi. But now the port forward is broken. It still shows up in Xfi though. My server had been running fine, and letting others (Not people on my WiFi n

Question

6.3K

1

0

0

Accepted Solution

Closed

Xfinity doesn't recognize my new apartment's address?

I received a call saying my apartment's address is not in the system. It is an established apartment complex built in 2019 and other residents at the complex have Xfinity. The address can be found on Google if you type in the apartment complex's name. She gave me a ticket number and said it would ta

Question

2.6K

2

0

Accepted Solution

Closed

Reschedule a scheduled payment

I have an overdue balance on my account and scheduled a payment for April 7th, 2002. But now i found out I won't get paid until April 8th. How can I reschedule the scheduled payment so my services aren't shut off on the 7th? Don't really know how to get in touch with anyone.

Question

950

2

0

Accepted Solution

Closed

Arris SBV3202

i just replaced my old TM822 by sbv3202 to gain full advantage of my quoted down speed of 600Mb/s. After installation and activation, my down speed is still at 220 with no change to up speed of around 20. Needless to say, I have had many calls to Xfinity but none of them was of any use or able to re

Question

598

3

0

Accepted Solution

Closed

Flex User Interface Update

Hi I didn't know where to put this. The User Interface update that was just released looks terrible. I work in design and this is an absolute downgrade from the elegance the previous UI had. Thank you. Have a nice day.

Question

150

1

Accepted Solution

Closed

Cancel voice mail on cancelled land line

I cancelled my land line in the fall of 2021. Almost 2 years ago. I continued to get a dial tone until I switched to a new gateway recently. However, I'm still getting voice mails!  Since I have no land line, there's nothing in my account that I can access to turn the messages off. While

Question

229

1

0

Accepted Solution

Closed

MG8702 Downstream Channel Error

My MG8702 downstream light alternates between flashing blue and staying solid. This has been an issue for a while now. Motorola manual says it is attempting to channel bond. I have noticed when it is flashing, downstream channel 15 is "not locked." The internet also goes in and out every so often. B

Question

104

1

0

forum icon

New to the Community?

Start Here