U

Visitor

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2 Messages

Fri, Nov 5, 2021 8:20 PM

"This channel is temporarily unavailable" message

Hi,


I've been having a problem where I get a message that reads "This channel is temporarily unavailable" when I try to watch several channels. I've tried rebooting my cable boxes and have done a system refresh, but the problem persists. How can I get this resolved?

Thanks

Accepted Solution

Official Employee

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223 Messages

25 d ago

Thank you, @user_ae80a3, for connecting with us here! I'm happy we were able to troubleshoot the error message and send the appropriate signals to your cable boxes to resolve the problem. Again, we appreciate you taking the time to help us on your end throughout the process. 

XfinityChe

Official Employee

 • 

6.2K Messages

1 m ago

Hi @user_ae80a3, and thank you for sharing your issue and the troubleshooting steps that you've attempted to fix this. I'm sorry for the experience you're having and would like to get this resolved as soon as possible. Can you send a direct message with your first and last name and service address? To send a direct message click the "Direct Messaging" chat icon in the top right corner of the page, then click on the pen and pad icon and enter "Xfinity Support" in the "To" section of the chat.

Visitor

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2 Messages

@XfinityChe

Thanks, I've sent a direct message 

Visitor

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4 Messages

13 d ago

Same problem. Many channels say “temporarily unavailable “. Have tried everything to fix and nothing works. Tech support was no help either. About ready to go back to DirectV

Official Employee

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242 Messages

@user_023e09 I am so sorry to hear you're running into this issue! We are here to help get this resolved. We do not want to lose your business.

 

Does this happen when selecting a program from live TV or OnDemand? Does this happen on all TV boxes? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Visitor

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4 Messages

Happens on both wired boxes but wireless box works fine. Tech service said problem is with boxes but I find it hard to believe that they would both be bad. 

Visitor

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4 Messages

Happens on live TV haven’t tried on demand

Official Employee

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239 Messages

Sounds like it could be an entitlement issue. Like a few channels moved from out of your package into another. When you check the guide do the networks show up there? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

11 d ago

I’m having the same issue. Rebooting my box did not help.

Official Employee

 • 

399 Messages

Hello, @user_1b0a06. Let's look into your channel concerns further. Were any changes made to your package around the time the issues started? Can you access the channel content On Demand or is all programing from the channels with the error showing it? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

New Poster

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4 Messages

11 d ago

This isssue affects me and my neighbors.  We had a similar issue several months ago.  After scheduling an appointment, tech support called to cancel saying that the issue was in the service line and resolved.  Issue cleared up, but now is back

Official Employee

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26 Messages

Hello, @Dokidiver. Thanks for reaching out to let us know about the trouble you're having. We'd love to further investigate this issue together. Would you be willing to send us a private message with your full name and address?

 

To send a "Peer to peer" ("Private") message:

Click "Sign in" if necessary

-Click the "Peer to peer chat" icon

-Click the "New message" (pencil and paper) icon

-Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears, and the "Xfinity Support" graphic will replace the "To:" line

-Type your message in the text area near the bottom of the window

-Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
Sh00ter

Contributor

 • 

15 Messages

7 d ago

Started today with me.  Seems to be only my local Hagerstown channel located on channel 814.  Happens when I directly input number or select from past channels watched.  Nothing works from reset to unplug and power back.  What gives?

Visitor

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1 Message

4 d ago

We’re having same issue - started Friday night - tev

ch support not helpful - miraculously fixed on Sunday morning.  This afternoon back to same issue.  It’s the local broadcast channels 1-12.  All other channels work.  Was told it was an inside wiring issue which I find hard to believe.  Very frustrating to pay $200/mo for service and not be able to get all channels or get problem resolved easily.

(edited)

Official Employee

 • 

223 Messages

Hello, @user_9683a1! Thanks for connecting with us here! We are happy to help with the issues with your channels. We would need to review your account first and see how to go about resolving this for you. Can you please send over a Direct Message with your name and service address? We look forward to your message. 

 

To start a Direct Message: Click "Sign in" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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