"This channel is temporarily unavailable" message

@XfinityChe

Thanks, I've sent a direct message 

@user_023e09 I am so sorry to hear you're running into this issue! We are here to help get this resolved. We do not want to lose your business.

Does this happen when selecting a program from live TV or OnDemand? Does this happen on all TV boxes? 

Happens on both wired boxes but wireless box works fine. Tech service said problem is with boxes but I find it hard to believe that they would both be bad. 

Happens on live TV haven’t tried on demand

Sounds like it could be an entitlement issue. Like a few channels moved from out of your package into another. When you check the guide do the networks show up there? 

@user_023e09... that is what i've also had "channel temp. not available".  i was JUST talking 2 a comcast rep.  i can't recall ALL of the bad problems i've rececently occured.  that was 1 that a ticket was done.  i was told someone would get back wtih me.  NO one GOT back with me.  it somehow was fixed.  it was real irritating since i JUST got something else fixed with a comcast TV issue.

glad 2 c  the message i couldn't remember.  it has NOT been an entitlement issue for me.  they def. were a BUNCH of channels that got the message.  i use the audio remote all the time.  i love the audio remote WHEN it's working correctly.  it was doing that 2 me for on demand stuff and LIVE tv.  it did get fixed.  got fixed without a tech coming 2 my home.  

a wireless box... i need 2 find out about that one.

Hello, @user_1b0a06. Let's look into your channel concerns further. Were any changes made to your package around the time the issues started? Can you access the channel content On Demand or is all programing from the channels with the error showing it? 

My tv shows the error message "this channel is temporarily unavailable' for any station I try to watch.  Everything is plugged in. It was fine last night.

just now channel 25 came up... vision and sound

channels 5, NBC, 7, cbs and 4 komo though still have error message

channel 25 is Cspan, book tv

it is still working

Hello, @Dokidiver. Thanks for reaching out to let us know about the trouble you're having. We'd love to further investigate this issue together. Would you be willing to send us a private message with your full name and address?

To send a "Peer to peer" ("Private") message:

Click "Sign in" if necessary

-Click the "Peer to peer chat" icon

-Click the "New message" (pencil and paper) icon

-Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears, and the "Xfinity Support" graphic will replace the "To:" line

-Type your message in the text area near the bottom of the window

-Press Enter to send it

Hello, @user_9683a1! Thanks for connecting with us here! We are happy to help with the issues with your channels. We would need to review your account first and see how to go about resolving this for you. Can you please send over a Direct Message with your name and service address? We look forward to your message. 

To start a Direct Message: Click "Sign in" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message.

Same here.Everything was working fine until I added WiFi for other 2 tv’s. Hard wired boxes do not work with abc 7 and Fox 12 in Chicago area. I spent 2 hours on the phone with this rep giving the the “this is the first we are hearing of this” we will have to send a tech out…after reading this is a major Xfinity issue. They had me several times unplug boxes, they restarted my system, blah blah. I only have xfinity due to watching these channels! My subscriptions work for everything else!

@user_e7e4a0 Hi, there. Are you still experiencing troubles with attempting to watch Fox 12 or ABC 7? I know how important it is to watch your favorites channels. Our team is here to help! 

@user_5ace08 Good morning! Thank you for connecting with us over this platform and bringing this to our attention. I'm sorry to hear you are running into this issue with your boxes. Have you tried any troubleshooting steps such as rebooting your box, or having a refresh signal sent from the Xfinity My Account/App? 

@user_eddbd8 Thank you for reaching out on the Xfinity Forum.  I'm sorry to hear you are running into this issue with your boxes. Have you tried any troubleshooting steps such as unplugging your box and modem for up to 1 minute and letting it boot back up, or having a refresh signal sent from the Xfinity My Account/App? 

Thank you for contacting customer support through Xfinity Community Forums. I hope you are doing well. I would be more than happy to offer my assistance looking into your set-top box issues. Have you attempted to unplug the power from the set-top box for 20-30 seconds and plug the device back in to see if you are able to view the live channel? Please let us know at your next available convenience. 

@BruceGal

That may be from a degraded signal issue. We would need to pull up your account and take a look to make sure all signals look good from our side. Our team is here to help out! Please send us a private message with your full name and full service address to get started!

To send the requested information:
  • Click "Sign In" if necessary
  • Click the "Direct Messaging" icon 
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support"
      there. As you are typing a drop-down list appears.
  • Select "Xfinity Support" from that list. An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

@larry0154 Hello and thank you for reaching out over our Xfinity Community Forums. I am so glad to hear that the system refresh resolved your issue successfully. Please let us know if there is anything else we can do to help. We are here 24/7 and always more than happy to assist a valued member of our Xfinity family in any way we can! I hope you have a wonderful rest of your Saturday and weekend, and we look forward to speaking with you again in the future!

Same complaint as other customers around the country - in my case locally digital channels 202 through 229 disappear every morning from approximately 5 a.m. until 10 a.m. probably due to atmospherics (XRE 03059), but tired of paying $246 for a problem that exists at certain times only. Was on the phone today with CS and the person tried her best to resolve the problem but could not. I am considering a switch to YouTube TV, because I'm tired of a problem that Xfinity cannot resolve since the FCC allowed digital low-power side channels. FYI its these channels most older viewers watch because they air the classic TV shows. Xfinity Ticket No. CR028836767