grouch92's profile



55 Messages

Tuesday, August 15th, 2023 11:05 PM

Cancel voice mail on cancelled land line

I cancelled my land line in the fall of 2021. Almost 2 years ago.

I continued to get a dial tone until I switched to a new gateway recently.  However, I'm still getting voice mails!  Since I have no land line, there's nothing in my account that I can access to turn the messages off.

While at the local store recently, they couldn't fix it either. 

I tried chat, but got caught in a loop with the Assistant trying to set up a NEW land line.

I tried calling support, but got switched back to the Assistant and the loop to sell me anew land line.

How can I get the voice mails shut down on my non-existent land line?

Accepted Solution

Official Employee


552 Messages

4 months ago

Thank you very much for reaching out to our team here @grouch92. That sounds very frustrating, and I woulde happy to see if I can take care of that issue from here for you. Could you send me a direct message with the full name and complete address for your service? 

To send a direct message [private message]:

   Click the "Direct Message" icon or

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it



55 Messages

@XfinityJohnG​ Thanks!  Message sent.  Actually 2 of them, as the first sent before I finished.

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