Would like to post video....trying to figure out how

Hello I am wondering when I will receive the $180 gift card for military. I signed up a couple months ago and have not heard anything yet.

Hi, I reached out via Xfinity Assistant to resolve an issue where Xfinity keeps asking me to return equipment that we never received. We started our Xfinity service with our own modem and router and thus never required any equipment to begin with. The Xfinity Assistant agent promised to fix the issu

Hello, I ordered some devices on 11/21/23 and I have yet to receive tracking information via UPS or FedEx. My move-in date is tomorrow and I was told the devices would ship a few days prior to the move-in date. Can I have some confirmation about my order and the status of my delivery?

Hi - how do I sign up for Gigabit X6?

I need someone to resolve [Edited: Personal Information]. I’ve spent too many hours on the phone getting no where. The $175 for the returned device must be removed from my account. In addition, the Black Friday Deal of $500 off a new device must be applied. Multiple phone and chat agents have confir

I joined Xfinity Mobile in May of 2024 and successfully transferred my number and the numbers for 2 of my kids from Verizon. I've been told by Xfinity that I don't have high enough credit for a 4th line. I have been an Xfinity customer for more than 25 years and my credit score is above 750. I’ve

The green underground cable box in my own had its lid come off during a flood on August 4, 2024. The lid of other green boxes are off on the lawns down the street. These green underground boxes are big and deep and dangerous without their lids. Who do I contact to have the lids reattached or replace

I have been told residents in HUD subsidized building do not have to pay install fees. Is this true? If so, how do I get my install fees back?

I keep getting notified via email and on my Xfinity account that my rented modem needs to be replaced and upgraded. But every time I go to confirm, I get the error "Looks like something went wrong. Please refresh the page and try again". I've been refreshing, trying again, and trying different brows

I added TV service with the X1 box on March 7. Waited until the 19th then called customer service. They said my plan didn't have an X1 box and I told them yes it does I see the line on the confirmation email. Either way they apparently "Fixed" it and was supposedly shipping out a box this time. I wa

My CBS shows no longer have smart resume when I record them. Why is this? I went in and turned it off then on again.

I want to know the details of this promo. I called yesterday and I was told it’s on certain smart watches and could not explain why the terms and conditions does not specify that.

I'm new to X1, being forced to change over by Xfinity from a DVR box I was very happy to possess. My favorite element from that DVR box was the set up for my Favorites: Name of actor, Keyword or subject. I could click on "Clint Eastwood" and I'd get a list of his movies/TV shows coming up over the n

I signed up for DVR premium to get the extra 150 hours of storage. My DVR still shows > 90% full. I have been on the phone with tech support (a mission to achieve in itself) multiple times. Every time after restarting, 30 minutes of troubleshooting, I’m assured that within 30 minutes to an hour e

My service was disrupted on 8/27/24 from 9:30p - until 8/28/24 until about 3pm. It appears it was only at my house.  Can you tell me what this was relating to?? Thanks

I ordered a Getting Started Kit for internet on 4/22 and it hasn't shipped yet. I was wondering if there was any information on when it would be shipped out. Thank you.

I recently set up an appointment for installation for 6/26 from 10am-12pm. The email I got confirmed that date/time. But when I went to the appointment details at https://customer.xfinity.com/appointments/status it said the appointment was for 8am-10am. So I went in to reschedule it for the correct

My stream app on multiple devices shows no new recordings since November 23, when I go to the scheduled recordings it shows nothing. I've tried reinstalling the app and a system refresh, neither helped. Very frustrating, I don't use the app often but several times a year it's important it work

I was using the beta but now I can’t get this app to work get black screen. Tried everything I’ve read the posts so is this just LG & Xfinity not compatible