after upgrading to x2 from gig plus, I saw that I needed a modem from xfinitys list, so I bought a netgear cm3000. I got it activated but still getting 40 upload (download is good at 2300) multiple restarts, no change

I had a message chain going on with your team that started early in 2025. It started out as an issue with pixelation, and progressed to a tech dispatch and is still pending completion of burying of the exterior cable. Your team said it would help me monitor this situation until it was resolved so I

I submitted a cancellation form for my internet service, got a call back to confirm this and was sent an email detailing the intended cancelation requestion. However, this call was earlier in the week and my service is still not cancelled? I was told I wouldn't get a final bill but my account has an

Can you please tell me what time a recording of the FGCU Men’s basketball game against FIU was watched yesterday? I watched it when it was Live starting at 7pm but the recording today says WATCHED so if I watched it Live will the recording show watched? Thanks!

Hoping everyone is well. Looking for a setting in Moto G that may be preventing authentication of the device inside xfinity account for live streaming. 3 rd party cookies are permitted in the device, for example. Thank you.

Received an unsolicited email about a cancellation request that I did not initiate.

How can I speak to someone who law both people I spoke to on customer service line were so rude and not helpful

Hi, Please see Subject

I talked to a rep to close my acct, i had already returned all the equipment to my local comcast store. I was assured that all i needed to pay is around 11 dollars before this acct is set to be closed on february 1st. But all i saw was the regular amount of bill of $123.90 ..so i paid that for this

Hello, I would like to see if Gigabit Pro service is available at my residence and what the total construction cost will be. Thankyou

In July 2023 I saw on my Xfinity app that I was eligible for a new phone promotion offered if I traded in my current iPhone. The offer stated that current customers were eligible. When I entered in my phone being traded the app showed I would receive $700 off on an iPhone 13 if I traded in my wife’s

Why can't I sign into the Streamsavers which I just changed to last week? My Xumo box came in a couple of days ago and I set it up yesterday. Everything is fine except that I can't get into Peacock nor Apple TV. I've had Peacock for several years and so when I was asked to signin, it should have bee

I tried to purchase an internet package, created an xfinity ID and account, but then xfinity started acting weird. Every time I log on the website logs me off. I just want to connect to the internet I purchased. I’ve been struggling for the last couple hours. Called customer support but they only ha

Never received modem I ordered and can't find out how to track package.

I experience the spiking in two separate 3-5 second periods that occur back to back every 11 minutes or so while in online games/matches. I have began to record the time of the spiking occurring and have found that it is happening every 11 minutes. I have used the xfinity app to test the connection

Modem: Arris SBG7400AC2 Starting 8/16 modem began randomly rebooting, all lights off for a second before starting with the power indicator and proceeding with normal bootup sequence. Once complete normal internet connectivity was restored. However another reboot would occur sometimes within 5 minute

I would like to cancel the Xfi Complete part of my service and would like to return all of the equipment that was sent to me.

Hello, I see these errors in the event log and I am wondering what the cause and fix might be? I have made sure all connections are tight, replaced the one splitter in the system with a new splitter I got from comcast, however that did not seem to resolve the this issue. Time Priority Description 20

Title pretty much describes it. In any sort of download or long-term connection, many devices experience repeated connection resets. During problematic periods (which seem somewhat intermittent dependent on device), devices experience constant dropping of connections, and are dependent on app and we

How can I upgrade an existing cable box from HD to 4K? That seems like a straightforward question. The online "assistant" can't seem to understand this question. All the Xfinity AI leads to frustration. I'm routed to add equipment - it's not an additional TV, which seems to be the only option availa