2 Messages

Mon, Nov 22, 2021 5:39 PM

How do I request a cable box upgrade to 4K?

How can I upgrade an existing cable box from HD to 4K? That seems like a straightforward question.
The online "assistant" can't seem to understand this question. All the Xfinity AI leads to frustration. I'm routed to add equipment - it's not an additional TV, which seems to be the only option available at an additional TV charge. 

Accepted Solution


Official Employee


720 Messages

6 m ago

Hello there! We can surely help with upgrading to one of our 4K boxes. Please send us a DM with your name and address to get started. 


• Click "Sign In" if necessary

• Click the "Direct Messaging" icon or https://comca.st/3iVtu1B

• Click the "New message" (pencil and paper) icon

• The "To:" line prompts you to "Type the name of a person", but don't do that.

Instead, type "Xfinity Support" there. As you are typing a drop-down list appears.

• Select "Xfinity Support" from the list. An "Xfinity Support" graphic replaces the "To:" line.

• Type your message in the text area near the bottom of the window

• Press Enter or tap the > icon to send it any of those platforms will be able to assist. :)



2 Messages

Thank you for the response. This was helpful. 

forum icon

New to the Community?

Start Here