Visitor
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2 Messages
How do I request a cable box upgrade to 4K?
How can I upgrade an existing cable box from HD to 4K? That seems like a straightforward question.
The online "assistant" can't seem to understand this question. All the Xfinity AI leads to frustration. I'm routed to add equipment - it's not an additional TV, which seems to be the only option available at an additional TV charge.
Accepted Solution
CCKorie
Problem Solver
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1.1K Messages
4 years ago
Hello there! We can surely help with upgrading to one of our 4K boxes. Please send us a DM with your name and address to get started.
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon or https://comca.st/3iVtu1B
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person", but don't do that.
Instead, type "Xfinity Support" there. As you are typing a drop-down list appears.
• Select "Xfinity Support" from the list. An "Xfinity Support" graphic replaces the "To:" line.
• Type your message in the text area near the bottom of the window
• Press Enter or tap the > icon to send it any of those platforms will be able to assist. :)
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