Hello @user_sxxhng, thank you for reaching out for help with your gateway order. Tracking packages is definitely important, I've had a few taken from my home, so I get it. I can definitely look into this for you and help get to the bottom of things for you. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?
The concern is not "Community Center /Guidelines" related................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Accepted Solution
XfinityMarcos
Official Employee
•
1.9K Messages
1 year ago
Hello @user_sxxhng, thank you for reaching out for help with your gateway order. Tracking packages is definitely important, I've had a few taken from my home, so I get it. I can definitely look into this for you and help get to the bottom of things for you. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?
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EG
Expert
•
107.6K Messages
1 year ago
The concern is not "Community Center /Guidelines" related................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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