Visitor
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7 Messages
My NOW TV Streamsavers subscriptions are a nightmare!
Why can't I sign into the Streamsavers which I just changed to last week? My Xumo box came in a couple of days ago and I set it up yesterday. Everything is fine except that I can't get into Peacock nor Apple TV. I've had Peacock for several years and so when I was asked to signin, it should have been easy. It wasn't. I used the QR code they have on the screen to sign in on their website, but then it tries to sell me their service to access. And for Apple, I go to the link website they give, and put in the code that's listed onscreen a Xfinity, and it asks me to put in my email address and then a Password, which I created, and then it says "There was an error. Please try later." But it still wants me to fill in the page with my name and address, email and password, and continue. Only, the same page keeps coming back with "There was an error. Please try later." and never advances past that. It's been saying that for the past 2 days, and I don't want to fill in anymore info for fear it will entirely shut me out. What is going on? Why can't I get into these services. Xfinity offers all of this and customers can't get in. I need help.
XfinityMarcos
Official Employee
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2.2K Messages
2 days ago
Hi D_w2615, thank you for reaching out and sharing those details. Let's start with each app and go from there. Regarding your Peacock account, were you being billed with Xfinity, or a 3rd party? Since you already have a Peacock account, you should be able to sign in with the existing email address associated with your Peacock account. Sometimes, customers won't necessarily use the same email as the one used for their Xfinity account. Do you have any other email addresses that may have been used to set up your Peacock account?
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