Thank you for working with our team to remove the disconnect notice and to save some money on your bill each month, @user_08i40n! Things are looking perfect now!
For community knowledge, another customer had set up an account online at the wrong address. This triggered a disconnection order on this account since we can only have 1 account per address (in most areas). When this happens, the disconnection is set for 2 weeks and a special team tries to reach 3 times by phone to speak with the current account holder about this to ensure they want to cancel the account.
Thanks for reaching out, user_08i40n. We would be more than happy to investigate this for you. Please send us a direct message.
To send a "Direct Message" message: • Click "Sign In" if necessary • Click the "Direct Message" icon • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window • Press Enter to send it
Accepted Solution
XfinityRay
Official Employee
•
2.7K Messages
2 months ago
Thank you for working with our team to remove the disconnect notice and to save some money on your bill each month, @user_08i40n! Things are looking perfect now!
For community knowledge, another customer had set up an account online at the wrong address. This triggered a disconnection order on this account since we can only have 1 account per address (in most areas). When this happens, the disconnection is set for 2 weeks and a special team tries to reach 3 times by phone to speak with the current account holder about this to ensure they want to cancel the account.
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XfinityMartyR
Official Employee
•
2K Messages
2 months ago
Thanks for reaching out, user_08i40n. We would be more than happy to investigate this for you. Please send us a direct message.
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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0