I cannot afford xfi complete now that the promotional price has increased and want to discontinue the service. I do not have access to the direct message tab. Please guide me as to how I can discontinue the service.

My monthly price increased without notification from $70 to $121. And the internet has been very unreliable these days, especially in the evenings. This is very annoying since I WFH. Anyway I can get better price otherwise I might just switch to another ISP...

I received an email that I was at 90% of my data for the month, but that I would not be charged as I had not gone over in the past 12 months. I thought this was great as I had just acquired a new PC and the overage was a one time issue due to having to re-download a large volume of apps. However tod

Contract expiring 8/12 can we review options for current internet speeds in my area.

I had to exchange a set top box last month because it was malfunctioning. I received my new set top box, and returned the bad one on 2/14, for which I have the receipt. Somehow though, I am now being charged for 4 boxes instead of the 3 I actually have. I tried to take care of this in “Live Chat” bu

During a discussion here, a rep kindly noticed my modem was outdated. We set up an order to replace it, but even after returning the old one, my $15 shipping fee wasn't credited as described.

My two year promotional period recently ended and I noticed my bill went up quite a bit. I was wondering if there any current offers for existing customers that would help to lower these costs? Any help would be greatly appreciated!

I'm looking to reduce my bill and usually have been able to "speak" with someone via Live Chat. However, I'm encountering "silence". When I select Chat with an agent, it tells me No problem. I'll put you in touch with a live agent now. And then nothing. Tried several times and same result. Just want

I want to cancel my cable & internet but Comcast makes it impossible. No call back available until Monday, can't get through to anyone without waiting on hold for hours, no chat representatives available. It should not be this difficult! I am about to walk into a store & if they give me a hard time,

My bill has jumped $41 with no reason or explanation. I've spent 20 minutes on the site trying to find an explanation or even a number to call to speak to a representative. Just looking for an explanation or return to my price before I decide to switch service to a different provider.

To: Xfinity RE: Increased monthly charges The purpose of this message is to outline recent monthly charges being increased despite reducing my overall access to your service. I changed from your high-end internet down to 800-mb speeds and returned a TV box which reduced my access TVs to two from thr

I'm trying to resolve billing issues, overcharges, and shut off for my elderly parents. They are paying for monthly gig of wifi service and don't even have a computer or other peripherals that would require this fee. They were also charged an excessive fee for installation of a very simple cable box

Starting last month, a $15/month recurring charge has appeared on my bill. I contacted support last month and they gave me a bill credit and said it would not happen again. It has now happened again. I have no equipment to return. I believe this is related to another issue where my original gateway

I'm not giving Manager role as a primary. My family would do whatever they want. Can they pay a bill through view mode?

Good evening! I have just added a mobile line to my Xfinity service (eligible for mobile discount), and initially chose By the Gig which includes a $10 monthly internet discount. A couple days later I decided that Unlimited would probably be better, so I changed it. Can you confirm if I will now be

Hello, I'm looking to get some help with an issue I've been having. I moved to a new basement apartment last summer. After working with customer support I got my internet transferred there. However, ever since moving, I've found that my internet is nowhere near what the plan I'm paying for describes

Hello, I’m requesting removal of old exterior Xfinity/Comcast wiring from my home. These cables are no longer in use and are still attached to the outside of the house. I attempted to follow the instructions on the support forum to request assistance, but I was unable to find a way to send a direct

Cancel XFINITY internet service

For two weeks straight, the WiFi has been going on and off. It started, I’ll say the first of the month, on The Weeknd (So like April 3rd-4th) and when it did I told myself “Oh, well the WiFis been acting funny all day, maybe they’re doing some weekend maintenance and it’ll get back right Monday.” M

I would like a replacement modem. The xfi gateway I have is constantly running hot and this seems to be the cause of internet service dropping intermittently. I have tried several different things to troubleshoot, including powering off the modem and letting it cool down over a long period of time b