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user_u28n4e
1st Topic

4 Messages

Thursday, March 28th, 2024 9:04 AM

Closed

Billing

I'm not giving Manager role as a primary. My family would do whatever they want.  Can they pay a bill through view mode?

Question

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Updated 

2 months ago

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XfinityJamesC

Official Employee

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1.7K Messages

8 months ago

Greetings, @user_u28n4e! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about family user roles and permissions. You have definitely come to the right place for assistance.

 

Any user on your account can log in and make a one-time payment, as long as they are a Viewer, Member, or Manager. The Primary and the Manager are the only roles that can view the billing details and make changes to your account, but any Viewer or Member can make a payment. You can find more details about all the permissions here: https://www.xfinity.com/support/articles/billing-user-roles 

2

user_u28n4e

4 Messages

Thank you for your response. 

I have a few problems with my account that are quite serious. 

Privacy.  

I wrote a samplebemail template for the Rohnert Park Police department to gain access to my account. I was told it had to be in a PDF and a form Comcast provided to allow access to the Cloud video footage of my home security system.  No access to anyone is allowed until I do so.

Yesterday Xfinity Assistant told me someone else has access to my account.  I copied it.  My privacy cannot be compromised during my lawsuit.  My home was robbed and I need that footage. The Landlord's security or anyone has permission until I authorize it legally.  Please provide me with a point of contact to talk to.  

Thank you!

Sincerely, 

[Edited: "Personal Information"]

(edited)

2 months ago

0

XfinityAlyssaA

Official Employee

 • 

1.7K Messages

Good evening @user_u28n4e, and thank you for taking the time to reach out to our dedicated Communities team with your account concerns, we appreciate it and assure you that our team is on your side to help how we can. We understand your privacy concerns and take them very seriously. 

I would recommend reaching out to our amazing and dedicated Customer Security Assurance (CSA) team. They can be contacted directly at 1-888-565-4329 and their hours of operation are 8:00am - 12:00am EST, 7 days a week.

Please also be aware that your post has been edited due to posting Personally Identifiable Information (PII). Posting PII is a violation of our forum guidelines which can be reviewed here https://forums.xfinity.com/conversations/guidelines/xfinity-forum-guidelines/602da8fdc5375f08cd20b38c. This is to protect our valuable customer such as yourself as we take your online security very seriously. 

 

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2 months ago

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