1 Message
Cancel xfi Complete
I cannot afford xfi complete now that the promotional price has increased and want to discontinue the service. I do not have access to the direct message tab. Please guide me as to how I can discontinue the service.
1 Message
I cannot afford xfi complete now that the promotional price has increased and want to discontinue the service. I do not have access to the direct message tab. Please guide me as to how I can discontinue the service.
Accepted Solution
XfinityDena
Official Employee
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2.5K Messages
4 months ago
Thank you for working with me @user_o22b2x I am happy we were able to find a new package that still worked with your budget and services you wanted. If you have any additional questions you can reach out to the Digital Care Team at any time as we are here for your convenience. We are a digital team dedicated to assisting customers with all aspects of their account needs from troubleshooting together to billing inquiries and more. We are available over Xfinity Forums 7 days a week between 6:00 am - 12:00 am EST. Please have a safe and healthy weekend!
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XfinityNicolas
Official Employee
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1.1K Messages
4 months ago
Hey @user_o22b2x, thanks for reaching out to Xfinity Support on our forums. The Direct Messaging button shows after you have made your first post as sending an unsolicited direct message is a guidelines violation. If you still don't see it, the link here should pull it up for you. When you are sending a direct message to us, you'll just need to put Xfinity Support in the to line for our shared inbox.
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