Visitor
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1 Message
Internet plan price sudden increase
My monthly price increased without notification from $70 to $121. And the internet has been very unreliable these days, especially in the evenings. This is very annoying since I WFH. Anyway I can get better price otherwise I might just switch to another ISP...
Accepted Solution
XfinityJanelle
Official Employee
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1.3K Messages
4 months ago
Hi @aetf Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the internet plan increase. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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