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Investigation Discovery
When is Investigation Discovery coming back to the lineup?
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Channels and Programming
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TV Package
I'm trying to change my TV package but I cannot online. I see there is a direct message option after posting something.
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Channels and Programming
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Return
I am trying to return my old box but the only option for return is the new box that was sent to me. So how can I send the old equipment back
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Customer Service
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Give me my content
This is the only way to send you all a message directly without having to text with a robot to 199 years. I have been trying to resolve an issue with my PURCHASED content for a YEAR. I purchased over $500 in movies, not rented not streamed but purchased through the on demand platform more than $500
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Customer Service
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X1 vs Streaming app
I am signed up for the 2nd level live tv package (125+ channels). I have not received my x1 box yet but want to access my channels. When I login into the Xfinity Streaming app, I am missing my live tv package and only have access to handful of channels. Is my x1 live tv package not compatible with t
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X1
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Refund
According to https://www.xfinity.com/support/articles/receiving-a-refund when we have a credit balance we can request the balance refunded. Please send a refund check for my credit balance of $63.40. Dave
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Billing
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my name on my account is misspelled
I am at the point of pulling what little hair I have left out of my head. My last name on my account somehow became misspelled which causes any orders I make to be canceled. I contacted support via phone they sent me a ECM to fill out since I have not changed my name or gotten divorced I would guess
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Sign-In and Account Management
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Peacock access
If I have access to peacock premium through my X1 box (main tv) can I also gain access through Roku or Amazon stick, etc. on my other TV's in house?
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Non-X1 Service
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Upgrade my own modem
I am using my own Cisco cable modem with Comcast internet for a while now, at least 10+ years. Cisco modem is DOCSIS 3.0, handling up to 268 Mbps download speed. I recently upgrade to 600 Mbps download plan and Cisco modem cannot keep up. I plan to replace it with Motorola MB6811 which can handle up
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Your Home Network
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Smithsonian Channel
We are new Comcast customers as of today, had our 120+ HD package installed today however before we switched yesterday I made sure to confirm with our agent who also confirmed with his supervisor that we would have the Smithsonian Channel.... then when the tech was at our house installing the cable
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Channels and Programming
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I have static ip address and would like a dynamic!
I have been getting too many DoS attacks which is slowing my internet service! I want a dynamic internet service! I want my ip address to be constantly changing! Why they say dynamic and give you static? I looked online the only people getting static ip address are businesses not regular consumers?
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Your Home Network
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Help with xfinity Voice voice mail
We are able to send and receive calls. When I go to "voice" "voicemail" or call history the page has the wrong number ---not ours. We are getting no history or voicemail. This is not something I can change by myself. All the AI assistant or text reps try to help me with Xfinity mobile which we don't
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Home Phone Service & Equipment
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Removing Add On Service from Account
I had recently added on a secondary ip address to my residential Xfinity Internet account for an additional $4.95 a month. However due to technical problems between my modem and routers in trying to utilize it I've decided I'd rather just remove the feature than spending more time trying to fix it.
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Billing
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DNS leak. hsd1.il.comcast.net shows up as a search domain
I am trying to manually set my own DNS servers in System Preferences. However, it seems like the router is not honoring my computer's DNS servers and instead is using some sort of Comcast DNS server. (I am using https://dnsleaktest.com/ to check.) I think this is because hsd1.il.comcast.net is showi
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Your Home Network
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Xfinity home phone voice mailbox full
when someone call me and the call goes to voicemail they get a message that my voice mailbox is full. In reviewing my account online, it says my voice mailbox is empty.
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Home Phone Service & Equipment
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Connect new Xi6-a to my own my own router?
Multiple Xfinity customer service representatives have confirmed that I can use my new wireless boxes with my own router and Wi-Fi network. However I can’t seem to figure out how to connect it manually to my network. Upon set up, it just wants to automatically connect to my xFi gateway, which I do n
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X1
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Anyone cut cord but kept Xfinity streaming?
Looking to cut my cable bill, i.e. cut the cord, by dumping the DVRs and associated cable services. But will maintain my internet service. By doing so, I can just go with other streaming services but does Xfinity offer a streaming option only, without including it as part of their TV services? Is th
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Xfinity Stream Website
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XR 16 remote pairing with audio receiver
Older remotes I was always able to pair with my audio receiver. When pairing with the XR16 Flex voice remote I can only pair to a Tv. Is there a way to pair with an audio receiver
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Flex
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SBG6580 no long support the service, what modem should I purchase to replace?
yesterday evening the modem was flashing and the agent said the modem doesn't support the service, what kind of new Motorola modem should I purchase? and where may I order? target, best buy? or?
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Your Home Network
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Can I use my verizon Internet instead of xfinity internet for the cable apps
I already have internet with Verizon FiOS... I can't access the apps ony xfinity cable it says I need xfinity internet to use it... Do I need xfinity internet to use the apps like peacock.. netflix.. Hulu ETC...
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X1