Smithsonian Channel

We are new Comcast customers as of today, had our 120+ HD package installed today however before we switched yesterday I made sure to confirm with our agent who also confirmed with his supervisor that we would have the Smithsonian Channel.... then when the tech was at our house installing the cable boxes, he searches for it and we don’t have it.  We spent over 9 1/2 hours on the phone fighting with Comcast and there are even notes on our account and they even listened to the original phone call from the Comcast representative assuring us that we would have the Smithsonian channel included with our account.  I am extremely frustrated and already disappointed with Comcast here in Chicago IL!  This is not acceptable.  Comcast representatives lie straight to our face and once you sign up as a new customer, everything turns out to be lies.  It’s sickening how awful Comcast is and they have absolutely no morals and no ethics and no integrity and no accountability.  I’m very disappointed in how Comcast does business.