U

Visitor

 • 

3 Messages

Mon, Nov 29, 2021 10:09 PM

Closed

Removing Add On Service from Account

I had recently added on a secondary ip address to my residential Xfinity Internet account for an additional $4.95 a month. However due to technical problems between my modem and routers in trying to utilize it I've decided I'd rather just remove the feature than spending more time trying to fix it. When contacting support (whether through chat or phone) they seem to misunderstand that I want just the add on removed and not my entire plan changed. Wanted to reach out and see what steps I should take in trying to get this issue resolved. 

Thank you.

Accepted Solution

XfinityRyanE

Official Employee

 • 

463 Messages

9 m ago

Hello @user_9b1725, thanks for reaching out to us for help with your account and services. We are sad to hear that the additional IP addon is not working, but we will be glad to help get this feature removed. To get started, please use the chat icon in the upper right to enter Direct Messaging. From there, go ahead and compose a new message to "Xfinity Support" and send us a message with your name and address. 

 

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "direct messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

Please let me know if you have any questions or run into any problems. 

XfinityRyanE

Official Employee

 • 

463 Messages

9 m ago

We want to thank you for reaching out to the Community Forum for support with your account and services. We are glad we were able to resolve your issue. Never hesitate to create another public post for any of your future account and service needs!

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