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user_89db6a
20th Anniversary celebration
1st Topic

Visitor

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7 Messages

Thursday, April 13th, 2023 1:58 PM

Closed

my name on my account is misspelled

I am at the point of pulling what little hair I have left out of my head. My last name on my account somehow became misspelled which causes any orders I make to be canceled.  I contacted support via phone  they sent me a ECM to fill out since I have not changed my name or gotten divorced I would guess this doesn't apply to me. Also on my account my wife last name is spelled correctly .  I just dont feel I should have to waste valuable hours of my time on the telephone just running in circles. Can you please help me correct this error

Question

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Updated 

2 years ago

277

1

0

Accepted Solution

XfinityAirelle

Official Employee

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2.5K Messages

2 years ago

Hi there! Our awesome digital care team would be happy to assist you. Can you initiate a direct message and start with your full name and address? To start a message, you must be signed in. Please click the envelope icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

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user_89db6a

Visitor

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7 Messages

@XfinityAirelle​ I just sent the info to you thank you

2 years ago

0

user_89db6a

Visitor

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7 Messages

I just checked my account and the name is still spelled incorrectly

2 years ago

0

CCFelicia

Problem Solver

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311 Messages

@user_89db6a I'm showing a few updates today on my end regarding your ticket request. In addition, I see a note the team was awaiting documents from you. Did you receive a call or email from the team regarding pending documents?

I no longer work for Comcast.

2 years ago

0

user_89db6a

Visitor

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7 Messages

no I did not other than a link to the ECN at the beginning

2 years ago

0

XfinityGabby

Official Employee

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1.5K Messages

Okay, since it's been over 7 days since we last spoke with you please send us a direct message with your full name and address so we can further assist.

 

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

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