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DocZ
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31 Messages

Friday, November 22nd, 2024 8:29 PM

Help with xfinity Voice voice mail

We are able to send and receive calls.  When I go to "voice" "voicemail" or call history the page has the wrong number ---not ours. We are getting no history or voicemail.

This is not something I can change by myself. All the AI assistant or text reps try to help me with Xfinity mobile which we don't have.  How can I get to someone to explain this?

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18 days ago

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XfinityBenjaminM

Official Employee

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1.6K Messages

18 days ago

 

DocZ Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to investigate this further and get it fixed. Please send us a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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DocZ

Contributor

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31 Messages

@XfinityBenjaminM​ Thank you so much!  I was finally able to get routed to the right person on the phone who fixed it.   Our account had been compromised earlier in the week and I've spent hours on the phone trying to get everything back to normal. I think we're there now.

Thank you for the above instructions. I will go to Community first  next time. It's a little less frustrating than dealing with the AI chat box, finally getting through to a person with a thick accent that I can't understand and who can't understand me, dealing with false flattery and having them finally not be able to fix it....or, better yet, creating another problem. And Xfinity doesn't seem to keep logs and contacts and what's been done already.

Sorry for the venting, but it has been quite a week!

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18 days ago

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XfinityBenjaminM

Official Employee

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1.6K Messages

 

DocZ We're glad to hear that the issue is resolved and we are sorry you had trouble getting assistance. In the future, please feel free to reach out to us here as needed. Have a great rest of your weekend! 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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18 days ago

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