Give me my content

This is the only way to send you all a message directly without having to text with a robot to 199 years. I have been trying to resolve an issue with my PURCHASED content for a YEAR. I purchased over $500 in movies, not rented not streamed but purchased through the on demand platform more than $500 in movies and when we moved someone at Xfinity did "it incorrectly" (direct quote from a different representative) and now I cannot access said movies. I finally spoke with someone regarding this that was actually helpful this week. They understood the issue and said they cannot restore the movies but could give me a credit to repurchase them. I don't know why you people can't just put them back in my content. It doesn't make sense. I have the receipts. Either way I was okay with this resolution. Then today, I am notified that my ticket has been closed, I will not receive the credit I was promised. 

I just want my movies back!!!!!! I paid a lot of money for them. I am disgusted by how impossible this whole thing has been and I would like my PURCHASED content back. I will be posting this everywhere I possibly can. While I have Xfinity services I should have no problem accessing this content and am infuriated that it's been a year and I am still dealing with this. Do you just hope people will give up? Fix it. I'm so sick of this and your company.