I had to exchange a set top box last month because it was malfunctioning. I received my new set top box, and returned the bad one on 2/14, for which I have the receipt. Somehow though, I am now being charged for 4 boxes instead of the 3 I actually have. I tried to take care of this in “Live Chat” bu

Good evening! I have just added a mobile line to my Xfinity service (eligible for mobile discount), and initially chose By the Gig which includes a $10 monthly internet discount. A couple days later I decided that Unlimited would probably be better, so I changed it. Can you confirm if I will now be

Hello I upgraded my internet account which generated a new account number. I have an old internet account, that looks to be still active and billing me, that was paired with Xfinity mobile service. I returned the old equipment. Agents do not seem to have been able to close accounts or transfer every

I received an email with the subject "We received your cancelation request," but I did not request my service to be canceled. How do I proceed to make sure my service stays available?

I would like to cancel my service. It appears that I have to post here first, wait for an official reply, then proceed with direct messaging to do this. Thanks.

My promotion is coming to an end in a couple weeks. Looking to see what promotion options are available.

I got an email today saying that a cancellation request was received and that my service would end today, but I do not want to cancel my service. How do I stop it from being cancelled?

**Billing Error** In April 2024, I requested a transfer of my internet service to my new residence and asked for a new modem, as my old one was outdated. The representative assured me that a technician would visit my new home and provide the new modem. However, no technician arrived. I called to req

I connected my Motorola MT8733 with the Xfinity app. Internet is fine but has no dial tone, the Voice is not working. Motorola Customer Service is great with a 2 minute wait. They said the Voice will not be activated by the Xfinity app, that I have to have a real person activate it because the MT873

Hi, I was wondering if theres any way to see which devices are using what amount of wifi data. I was trying to see on the app but when I go to advanced view of data it just shows the total amount used, theres no device breakdown

​​Hi,​​ ​​I have two issues I'd like to resolve:​​ ​​​​a) I want to move to internet-only plan (remove TV and voice from my existing plan).​​​​ ​​​​b) I have a charge on my bill for a 'digital converter'. I have never had nor used this equipment. I would like this refunded. ​​​​Thanks​!​​

My internet plan cost nearly doubled this month because my "discount" period is ending. According to my bill, it appears it will automatically increase more in another year when my "promotion ends". I have to say that this is a strange way to treat your existing customers (been with Xfinity for more

All of a sudden I can only play back my DVR recordings when I am NOT logged in to my home network. The chat agent is asking me to reboot my cable box but I haven’t used a cable box in years, only a modem and streaming devices.

I got frustrated with a tech support rep earlier today because they weren’t listening to what I was saying and were insisting on troubleshooting steps that wouldn’t help my issue. I hung up the phone, Ever since then I am getting spammed via text message with “additional information you’ve requested

I was sent a new modem and I installed it and mailed back the old one. I later found out that my home phone stopped working when I installed the new modem. I have been trying to text people on the app first with the completely unhelpful AI assistant and then with the live agent who I thought was try

How do I get the gigabit pro/X6 service? A fiber node was installed and provisioned 240 feet from my house. Looking for some help to get a ticket submitted.

I have three xfinity mobile lines and three paid off phones. One phone is good to turn in. I want two new iPhones and two mobile lines. Can this be done without going to an Xfinity store?

How can I pay account at a second address

Hi, I just upgraded my modem. I would like to remove the old modem from my account so someone else can use it. Thanks,

Hi Comcast, I am hoping you might be able to help me. I have been trying to recieve a cablecard for my tivo but have been unsuccessful so far. I've called and tried to recieve one but the rep couldn't find how to order one and redirected me to my local store xfinity store. I have tried a few in my a