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ANSWERED: What are xFi Active Time Details and how does it work
***Updated 9/3/2026*** Manage people with the Xfinity app Learn how to organize devices by people and manage Family Settings, including screen time limits, screen time details, schedule pause, pause controls, and safer browsing controls. WiFi tab Primary and Manager users can organize connected devi
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Mobile Apps
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ANSWERED: How to make a payment to your Comcast account.
***Updated 9/2/2026*** There are many convenient ways to pay your Xfinity bill. Regardless of the status of the services at your address, you can sign in to your Xfinity account to view and pay your bill online. You can also chat with Xfinity Assistant or use the Xfinity app for mobile devices, whic
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My Account
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ANSWERED: How to Program Your Xfinity X1 Remote for TV and Audio Control
***Updated 7/6/2026*** You can set up your Xfinity remote to control your TV and sound system, like a sound bar and other pieces of audio equipment. If you have Xfinity X1, a Xumo Stream Box, or Xfinity Flex, follow these steps to connect your remote. If you don't have one of these boxes, see progra
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TV
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ANSWERED: How to complete a Comcast account ownership change?
***Updated 9/1/2026*** We know there are times when you may need to change the ownership of an account. For example, you may need to handle the account of a family member or friend deployed in the military, or your roommate may be moving out. We’re here to help — just contact us. In the event of an
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My Account
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ANSWERED: Comcast Modem Wireless Gateway Device/Feature Comparison
***5/27/2026*** Xfinity WiFi Gateways and Routers are all-in-one devices that deliver internet and voice connectivity, whole-home WiFi coverage, network security, control, and speed for the ultimate connected experience. General features of our latest devices, the Xfinity WiFi Gateway and Routers, i
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Internet
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ANSWERED: How to upgrade your devices when you receive an upgrade letter from us?
***Updated 9/2/2026 Your Xfinity Internet and TV equipment may need an upgrade to keep up with new technology. If you're having trouble with your service, see Xfinity Internet and WiFi connection troubleshooting and What to do if your Xfinity TV and Internet is out. How to replace equipment If you r
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My Account
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ANSWERED: How to contact Comcast?
***Updated 9/1/2026*** ***Created by our Community Experts & Community Users*** The Xfinity Forums are a peer-to-peer help community. This means that you are mostly talking to other paying customers just like you. There is an outstanding team of Official Employees assisting in these forums, but they
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My Account
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ANSWERED: How do I use Xfinity Mobile's Phone Finder?
***Updated 2/27/2026*** With Xfinity Mobile's Phone Finder feature, you can locate a misplaced Xfinity Mobile phone in your home with just the sound of your voice. There is no setup or app installation required — all Xfinity Mobile phones are configured for Phone Finder to work out of the box. Voice
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Xfinity Mobile
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ANSWERED: How to Make International Calls with Xfinity Voice?
***Updated 8/27/2026*** With Xfinity Voice, it's easy to make international phone calls with your home phone to over 200 countries. Make an international phone call For international calls outside of the North American Numbering Plan (NANP): Dial 011.Enter the country code.Dial the number. Note: Dia
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Phone
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ANSWERED: What is the Difference Between IMAP and POP - Xfinity Connect Help
***Updated 4/28/2026*** Choosing either POP or IMAP can affect how you access and manage your email. Note: To learn more about using third-party email clients (e.g., Outlook, Apple Mail, Thunderbird, etc.) to access your Comcast.net email address, please see Enable/Disable Third-Party Client Access
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Internet
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ANSWERED: What is Video Description and how do I turn it on/off?
***Updated 8/13/2026*** Learn about audio description with Xfinity. What is audio description? Audio description plays descriptions of what’s on the screen during some TV programs. This includes actions, facial expressions, costumes, or scene changes. It makes television programs, feature films, and
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TV
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ANSWERED: How to get Xfinity Accessibility Assistance?
***Updated 7/13/2026*** Learn how to use the X1 Accessibility Home screen and find the Accessibility Settings menu on Xfinity X1. The Home screen has Accessibility settings, tips and tricks and content collections all in one place. The Accessibility Settings menu makes it easy to find features and o
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TV
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ANSWERED: What is MLB EXTRA INNINGS and how to get it on Xfinity?
***Updated 7/6/2026*** Catch out-of-market games with MLB Extra Innings. Get live scores and advanced stats right on your TV with Xfinity X1 along with access to MLB.TV to stream every out-of-market game live or On Demand on your favorite devices. What you'll need You'll need the following to pu
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TV
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ANSWERED: What is Movies Anywhere and how does it work with Comcast?
***Updated 7/13/2026*** Movies Anywhere, lets you watch movies you purchased from a variety of retailers on a single, shared playback service. Current retailers include iTunes, Google Play, Microsoft, Fandango, Amazon, Verizon Fios, DirecTV, and Xfinity. With Xfinity, you can purchase content from X
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TV
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ANSWERED: Xfinity Sports Blackout Information
***Updated 6/29/2026*** Xfinity is your home for the most live sports, giving you access to the sports you love when and where you want. As an Xfinity TV customer, you can enjoy more sports your way — live in HD on your TV, streaming online and even through Xfinity On Demand. It's important to remem
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TV
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ANSWERED: How to get Hulu on Xfinity X1 and Xumo
***Updated 6/29/2026*** Watch your favorite Hulu content directly on your Xfinity X1 or Xumo Stream Box devices! To access the Hulu app, you’ll need: A compatible X1 TV Box (RNG150 and Pace XG1v1 models aren’t supported) or Xumo Stream Box.Xfinity Internet (any level of service).A Hulu subscription.
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TV
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Xfinity Watchathon 2021
Starting Tuesday, April 27, 2021 and continuing through Monday, May 3, 2021, the biggest week in television history is back! Watch the best shows and movies from HBO Max, Showtime, Starz, Hulu, Epix, AMC+ and more! Xfinity customers can watch thousands of episodes and hundreds of movies on demand fr
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Channels and Programming
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ANSWERED: What is Xfinity Stream on Roku and how does it work?
***Updated 8/6/2026*** The Xfinity Stream app is available on most Roku devices. For supported versions, see Xfinity Stream app minimum system requirements. Note: You can’t use the Xfinity Stream app on Roku prior to installation of your Xfinity Internet and Xfinity TV services. Requirements Devices
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TV
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ANSWERED: How to determine if you will be subject to Xfinity Early Termination Fees (ETF)
***Updated 9/2/2026*** ***Created by our Community Experts*** If your Services are subject to a minimum term agreement, and you terminate all or any portion of the Services under the minimum term agreement before the end of the minimum term, you may be charged an early termination fee. Review your m
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My Account
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ANSWERED: How to Troubleshoot Your Xfinity Internet and WiFi connection
Follow the troubleshooting tips below if you experience issues with your Xfinity Internet or WiFi connection. Using the Xfinity app from your mobile device, the Xfinity Assistant, or accessing xfinity.com from your computer provides the same troubleshooting a customer service agent does, but without
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Internet
