​ ​​Question:​ ​ ​​ ​ ​ ​​I need to put my account on a hold as I will be away for an extended period of time. How do I know if I am eligible for a hold? If I am eligible, how do I set it up?​ ​ ​​ ​ ​ ​​ ​​Answer:​ ​ ​​ ​ ​ ​​ Xfinity makes it easy to put your services on hold Stay Connected to you

​***Created by our​​ ​​Community Users***​ ​ ​ ​If you receive mail that purports to be from Comcast telling you (the following are only a few of the things these emails will tell you)​ ​ ​ ​1​​) Your account has been blocked​ ​2​​) There has been unusual activity on your account​ ​3​​) To update yo

With Xfinity Mobile's Phone Finder feature, you can locate a misplaced Xfinity Mobile phone in your home with just the sound of your voice. There is no setup or app installation required — all Xfinity Mobile phones are configured for Phone Finder to work out of the box. Voice commands to find your p

Sometimes it can be hard to remember your WiFi network name (aka SSID) and password, so we made it easy to see and change them from a few places. Before you begin, remember that: These instructions are specifically for rented Xfinity Gateways only.Xfinity Gateways broadcast two or three wireless sig

If you are blind or have low vision, you can enjoy increased access to TV programs with audio description. FAQs What is audio description? Audio description: Refers to audio-narrated descriptions of key visual elements of programming inserted within natural pauses in dialogue.Makes television progra

Want to know more about viewing 4K Ultra HD (UHD) and 4K UHD/HDR with your Xfinity TV subscription? Check out our helpful information below, including how to watch it and what you can watch. What is 4K UHD content? 4K UHD resolution is four times full HD, providing a clearer, more vivid picture. Cur

In this article, you can learn how to turn CC on or off on X1 and non-X1. Turn CC on or off using the Xfinity Voice Remote CC can now be turned on or off using the Xfinity Voice Remote. Press and hold the microphone (Mic) button, and say "closed captions on" or "closed captions off." Acquaint yourse

Choosing either POP or IMAP can affect how you access and manage your email. Note: To learn more about using third-party email clients (e.g., Outlook, Apple Mail, Thunderbird, etc.) to access your Comcast.net email address, please see Enable/Disable Third-Party Client Access to Comcast.net Email – F

Comcast is committed to creating the sustainable devices of tomorrow. In 2013, we joined with other leading, multichannel video programming distributors to launch a historic TV Box energy conservation agreement. As part of our commitment to sustainability, we provide regular updates to CableLabs reg

A home network is a group of devices — such as computers, game systems, printers, and mobile devices — that connect to the internet and each other. Home networks connect in two ways: A wired network, which connects devices like printers and scanners with cablesA wireless network, which connects devi

​ ​​Question​ ​ ​​I am given the message "one moment please with ref code s0a00". It usually occurs around prime time and on the same few channels. What does this mean?​ ​ ​​ ​ ​ ​​ ​​Answer​ ​ ​ ​ ​​***Created by our Community***​ ​ ​​ ​ ​ ​ ​ ​​If you have the S0A00 error message it means your TV

Xfinity is your home for the most live sports, giving you access to the sports you love when and where you want. As an Xfinity TV customer, you can enjoy more sports your way – live in HD on your TV, streaming online and even through Xfinity On Demand. It's important to remember, however, that somet

Comcast offers two-step verification using the Xfinity app to provide extra layers of digital security and an easier sign-in experience. The Xfinity app is available for download on Apple and Android phones. The Xfinity app alerts you when someone attempts to use your Xfinity ID and password to sign

Xfinity xFi Advanced Security delivers a smarter, more personalized security solution for your home network. From computers and mobile phones to home security cameras and smart thermostats, Advanced Security protects all of your connected devices for added peace of mind. Advanced Security is availab

​ ​​ ​Catch out-of-market games with MLB Extra Innings. Get live scores and advanced stats right on your TV with Xfinity X1 along with access to MLB.TV to stream every out-of-market game live or On Demand on your favorite devices.What you'll need You'll need the following to purchase MLB Extra Innin

Download and Install the Xfinity Home App The Xfinity Home app is available for Apple (iPhone, iPad or iPod touch) and Android (phone or tablet) devices. What You'll Need Xfinity ID and passwordApple (iOS 11+) or Android (OS 6+) device Installing the App Access the App Store (Apple) or Google Play (

This article lists the steps to pair or activate your CableCARD. For more information and FAQs about CableCARDs, learn about CableCARDs. For details on how you can get a CableCARD to activate your Xfinity TV service on CableCARD-compatible retail devices, read about obtaining a CableCARD. CableCARD

​ ​ ​***Created by our ​​ Community Experts​​***​ ​ ​​ ​ ​ ​​ ​​You can find out more about Comcast's usage plans (data caps) here: ​​https://www.xfinity.com/support/internet/data-usage-plan/​ ​ ​​ ​ ​ ​​This guide is meant to help you understand some basics about data usage. ​ ​ ​​ ​ ​ ​​The Comcas

Starting Tuesday, April 27, 2021 and continuing through Monday, May 3, 2021, the biggest week in television history is back! Watch the best shows and movies from HBO Max, Showtime, Starz, Hulu, Epix, AMC+ and more! Xfinity customers can watch thousands of episodes and hundreds of movies on demand fr

Question: How do I get a second IP address for my modem? Answer: ***Created by our Community Experts*** Some modems or gateways have the ability to be configured with multiple IPv4 addresses for each of their ethernet ports. However, because of the declining number of public IPv4 addresses, the abil