I am hoping to activate direct message so I can have a ticket opened. There is a damaged utility box at the corner of [Edited: Personal Information] that needs repair/replacement. It appears to have been this way for quite some time.

Hello I upgraded my internet account which generated a new account number. I have an old internet account, that looks to be still active and billing me, that was paired with Xfinity mobile service. I returned the old equipment. Agents do not seem to have been able to close accounts or transfer every

This is from my cell phone. Any number I try to call i get a message saying "you are roaming", and the call doesn't go through. If someone tries to call me they get a message about voice mailbox is not set up, and my phone doesn't ring. I can send a receive text messages and use other apps. My house

Some of us don't have time to listen to your sales pitch when all we want to do is cancel services. Just simply asking for a callback from support and they want me to wait until April 1st. I started out only wanting to cancel TV, but the issue of just trying to do that will make me cancel all servic

Hi there is a Comcast wire (not mine) hitting my apartment window. Can a tech be sent out to secure it?

Hello, I'm preparing for an upcoming move, and when I click to "schedule move" it shows that Xfinity does not recognize the address, and I'd like to connect with someone who can ensure the address can be served. Can you assist?

The Comcast pedastal at the end of my driveway is cracked and open to the elements. I don’t any wires to get broken and would like to get this fixed please. It is impossible to actually talk to a person so hopefully someone here can help.

Hi. I’m trying to report an online agent for inappropriate messages. How can I do that?

We currently have the older legacy cable boxes. We are receiving a msg via email and when trying to go to OnDemand that OnDemand and SVOD packages will no longer be available for us to use as soon as May 31st. We are being instructed to update our equipment to X1 boxes. From what I am seeing on the

I received an email with the subject "We received your cancelation request," but I did not request my service to be canceled. How do I proceed to make sure my service stays available?

I noticed my previous 2 billing cycles have significantly increased. I was paying $65 a month for internet and now its almost $100. Can I please have some assistance finding a deal that doesn't cost so much? Thank you.

There is an orange cable in my yard

I have been having intermittent drop outs of my internet. It seems random and will be fine for a couple days and then may go out 3 or 4 times the next day. It will go out for anywhere between 10-45 minutes. Over the last week it has gone out 10 times with only 3 of the 7 days free of drop outs. I ha

Xfinity claimed that my upload speed increased from 10 Mbps to 20 Mbps, but speed test still shows my upload at 10 Mbps or less. I've already restarted my modem and router but the speed hasn't increased.

I plan on switching my internet service to a new address soon, but may end up moving back to my old address a few months after moving to the new address. Is it possible for me to switch my service to the new address, then back to the old one?

Hello, A new structure is being built on my property and 811 has marked a line which is apparently a Comcast / Xfinity service. This line is through the area of the foundation of the proposed building. I haven't found much information on who to contact around this and need help to avoid problems dur

I'd like to ensure that the proper cable is routed to my house from the street. This is new construction build as the former house burned down. How do I go about getting someone to come out and see if a cable is in place or not? Thanks in advance.

I'm currently having issues trying to connect with an agent to discuss what I can do about my current situation about burying lines within the property I am renting.

Hi! Our contract is over (nearly?) and I need to make some changes in order to offset the price increases. We're looking at equipment (1 adapter & 1 box) and, if necessary, a TV package or internet downgrade. I hoped to be able to figure everything out myself using the detailed price list (that acco

I fully intend on taking the survey if I get it, but I wanted to pop on here and give recognition where recognition is due. My Internet suddenly went off tonight and I was panicking because I'm working from home this week. F X Vishal addressed my concerns, went through all of the troubleshooting, an