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ANSWERED: How to Connect to an Xfinity WiFi Hotspot

Question

 

What are Xfinity Wifi Hotspots and how to connect to them?

 

Answer

 

Xfinity has millions of WiFi hotspots throughout our service area to make sure you’re always connected. These hotspots give you fast, convenient WiFi and are free to Xfinity Mobile customers and eligible* Xfinity Internet and Comcast Business Internet customers.

Hotspot usage doesn’t count against the monthly data usage allowance for Xfinity Internet customers.

Learn how to find and use our Xfinity WiFi Hotspots below.

Note: If you want to turn a hotspot that’s broadcasting from your home Xfinity Gateway on or off, here’s how.

Finding Hotspots

When in range of a hotspot, look for the xfinitywifi or XFINITY SSID (network name) in the list of available networks on your device.

There are two easy ways to find an Xfinity WiFi Hotspot:

  1. Check the hotspot location map in the Xfinity app (on the Connect tab) or the online map.
  2. Download the Xfinity WiFi Hotspots app from the App Store or Google Play.

How to Know If You Can Connect to Xfinity WiFi Hotspots

You can connect to Xfinity WiFi from any wireless device, like a laptop, cell phone, or tablet or any device that has a browser already installed.

Do You Have to Be an Xfinity Customer to Access Xfinity WiFi?

Xfinity Internet and Comcast Business Internet customers with a qualifying tier of service* can enjoy access to Xfinity Hotspots with their subscriptions at no additional cost.

If you're a new customer, you can begin using Xfinity Hotspots right away — even before your Xfinity Internet service has been installed at home.

Access to Xfinity WiFi hotspots is included with Internet Essentials. If you're an Internet Essentials customer, please visit the Internet Essentials site for details.

If you’re not yet an Xfinity Internet customer, you can access Xfinity WiFi Hotspots at any of our featured hotspots. These locations are marked with special icons on the hotspot locator map online. These featured hotspots offer complimentary Xfinity WiFi access to all users at that location.

Interested in Xfinity Internet and getting instant access to millions of Xfinity WiFi Hotspots? Learn more about special deals.

How to Connect

To connect automatically to secure Xfinity WiFi Hotspots and get the best WiFi experience, download the Xfinity WiFi Hotspots app on your device. The app gives you access to the newest security features (where available) in addition to providing automatic sign in and helping you find hotspots.

For iOS and Android: Setup Secure Connection

  1. Enable WiFi access on your device.
  2. Download the Xfinity WiFi Hotspots app.

    Apple App StoreGoogle Play Store

  3. Sign in to the app using your Xfinity ID and password.
  4. The app will download and install the Xfinity WiFi secure profile, allowing you to automatically connect to the secure Xfinity WiFi network.
    • You’ll be prompted to allow the WiFi Hotspot network to be added.
    • You may also be prompted to join the XFINITY network when you’re in range of an Xfinity WiFi Hotspot.
  5. You should now be able to browse the internet using a secure connection.
    Note: After the first time you’ve signed in, your device will automatically connect to Xfinity WiFi Hotspots in the future. If you have an Apple device, with the Mac Randomization feature turned on, you will automatically be connected for six weeks. If you have not accessed the network in six weeks or more, you’ll need to sign in again.

For OSX: Setup Secure Connection

  1. From Settings > Wi-Fi, select XFINITY.
    2. Enter your Xfinity ID and password to join/connect.
    3. Re-enter your Xfinity ID and/or password. You may also name your device.
    • Note: You’ll be prompted for your device passcode.

For Windows 10: Setup Secure Connection

  1. From Settings > Network & Internet, select XFINITY.
    2. Enter your Xfinity ID and password to join/connect.
    3. Select Connect to connect to the network.

If you prefer not to use the secure network, you can manually connect to the open network (xfinitywifi) without downloading the Xfinity WiFi Hotspots app.

  1. Using your wireless device, connect to the Xfinity WiFi network (network name: xfinitywifi) and open your web browser.
  2. The browser will take you to the Xfinity WiFi sign-in page.
    • If you don't see the sign-in page, type in a different address, like xfinity.com.
  3. Sign in with your Xfinity ID and password and register your device.
    • You can use your primary or secondary username and password.
    • If you don’t remember one of them, we can help you find your Xfinity ID or password.

Is Xfinity WiFi Secure?

Comcast is committed to making your WiFi experience as fast, fun and safe as possible.

Secure Xfinity WiFi (XFINITY) encrypts the traffic passing between a user's device and the hotspot. The encryption continuously scrambles and decodes the traffic, helping to protect users from the risk of wireless eavesdropping.

Open Xfinity WiFi (xfinitywifi) supports 128-bit encryption as sign-in similar to the encryption used by financial services’ apps and websites. Users of open hotspots should always be mindful of what private information and data they expose while connected.

Tips for keeping your WiFi experience safe:

  • Download the Xfinity WiFi Hotspots app to get the Xfinity WiFi secure profile.

    Apple App Store Google Play Store

  • Turn off file sharing when using your computer or handheld device on a network, at home or on the road.
  • Keep your anti-virus programs up-to-date and perform regular system scans to detect any problems early.
  • Look for indicators such as secure socket layer (SSL), secure HTTP (https://) and certificate warnings to increase your protection while connecting through open hotspots.

Devices That Work on Xfinity's Secure WiFi Network

These devices work on secure Xfinity WiFi Hotspots:

  • iOS devices running on operating system version 11.0 or later.
  • Android devices running on operating system version 4.4 or later.
  • MacOS running operating system X 10.7 or later.
  • Microsoft Windows 10 or later.

Note: Blackberry, Chromebook, Linux PCs, and other devices such as Kindle are not supported at this time.

How Many Devices Can Connect to Xfinity WiFi at One Time?

You may only have 10 concurrent devices connected to Xfinity WiFi. If you exceed 10 concurrent devices, you’ll need to disconnect a device from Xfinity WiFi to connect an additional device.

How Do I Connect at Featured Hotspots?

When you initially connect to xfinitywifi, a sign-in page will appear. If a sign-in page does not appear automatically, open your browser and navigate to a website such as www.xfinity.com. You’ll be redirected to the sign-in page.

  1. On the sign in page, look for the Accept and Connect button. (Please note that not all locations offer guest access.
  2. Follow the on-screen prompts.

Connection Time

Xfinity WiFi will disconnect you from the network after you’ve left the hotspot (typically after five minutes) or after being inactive for a period of time.

However, once you sign in on a wireless device, it’ll be registered for Automatic Sign-In and you won’t have to put in your username and password again. 

Note: If you have an Apple device with the Mac Randomization feature turned on, you’ll need to sign in again if you haven’t accessed hotspots in six weeks or more.

This is for your security and a better WiFi experience.

Automatic Sign-In

For the best experience, download the Xfinity WiFi Hotspots app. The app will download and install the Xfinity WiFi secure profile, providing you access to secure hotspots and allowing your device to automatically connect to Xfinity WiFi Hotspots in the future without having to sign in each time.

Note: The secure profile is already available on all Xfinity Mobile devices. Customers don’t need to download the Hotspots app to connect to the XFINITY network.

Apple App StoreGoogle Play Store

  • If you change the password for the account you’re using to get into the hotspots, your profile will have to be reinstalled.
  • If you’re using an Xfinity ID you made before, you’ll be able to use Automatic Sign-In when your account is fully active.
  • To use Xfinity WiFi and Automatic Sign-In on more than one device, you’ll have to sign in on each one and register them separately.
    • To get the most up-to-date security features, the secure Xfinity WiFi profile has to be installed on each device.

Automatic Sign-In is not supported:

  • At the hotspots of some partner networks. You can find them on the hotspot location map.
  • If you’re not an Xfinity Internet customer.

I’m Attached to the xfinitywifi SSID, So Why Can’t I Reach the Xfinity WiFi Sign-in Page?

On certain devices the web browser may serve a default start page, such as google.com, from the cache on your device instead of from the web. Please try refreshing your browser page, or try going to a new website, and you should get redirected to the Xfinity WiFi sign-in page.

If the problem persists, please check your device’s DNS settings are set to obtain the DNS server address automatically (typically found where your network or WiFi connections are located).

Troubleshooting General Xfinity WiFi Connectivity

  • Many things can affect WiFi connections, including:
    • How close you are to the WiFi hotspot
    • Buildings, trees, or other things getting in the way
    • The device type.
  • If xfinitywifi isn’t on the list of available networks, you’re probably not at an Xfinity WiFi Hotspot. Check the hotspot location map in the Xfinity app or online at wifi.xfinity.com or in the Xfinity WiFi Hotspots app for Apple and Android.
  • If xfinitywifi is on the available network list, and you still can't connect, check your device to see how many signal bars there are.
    • If you only have one or two bars, you might have to move closer to where the signal is coming from.
    • If you still can’t get online and your Xfinity ID and password are correct, it is possible that we’re having a service issue. Please visit us for support at xfinity.com/contactus.

Troubleshooting Secure Xfinity WiFi Connectivity

  • If the SSID or network name XFINITY isn’t on the list of available WiFi networks, you’re probably not at an Xfinity WiFi Hotspot that supports secure connections to Xfinity WiFi.
  • If you’re using the Xfinity WiFi Hotspots app and you can’t connect to secure Xfinity WiFi, make sure you have the security profile installed.
    • For Apple users, try choosing Sign in as a different user in the app settings menu.
  • If you change the password for the account, you’ll have to sign into the Xfinity WiFi Hotspots app again, or you’ll have to reinstall the security profile at wifi.xfinity.com to reconnect.

Terms of Service

See the Xfinity WiFi Terms of Service for customers and non-customers.

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