Learn how to use the Xfinity app or Xfinity Home app to add a camera in your Xfinity system. Don't have an Xfinity Camera yet? Visit Xfinity Cameras to get started!
Before pairing your Xfinity Camera
- Identify your camera — pairing instructions depend on the camera model and your Xfinity service.
- If you have Self Protection, use the Xfinity app.
- If you have Xfinity Home, use the Xfinity app or the Xfinity Home app.
- Download the latest Xfinity app or the Xfinity Home app (available on the App Store or Google Play).
- Make sure Bluetooth connectivity is turned on for your mobile device.
- Make sure Location Services are turned on for your Android device and location permissions are granted for the app.
- Think about where you want to place your camera. For best signal and performance, keep the following in mind:
- Pair your camera while it is plugged into the power outlet that you will use once the camera is mounted.
- The power outlet must be inside and not controlled by a wall switch.
- Using a power strip or extension cord may cause the pairing process to fail.
- The Xfinity Indoor Camera (xCam3) should only be placed or mounted indoors.
- Verify that you have sufficient WiFi where the power adapter is plugged in.
- You can use your phone to run a speed test (connected to WiFi).
- You'll need at least 3 Mbps download and 2 Mbps upload speed.
- To improve performance, plug the power adapter in closer to your gateway or use xFi Pods to extend the WiFi range.
- Ensure that the power adapter is visible and not blocked by furniture or other large objects.
- Pair your camera while it is plugged into the power outlet that you will use once the camera is mounted.
Notes:
- You can only pair one camera at a time.
- If you have multiple cameras, you'll need to pair each camera individually.
- Use the power adapter that came with your camera — don't try to pair multiple cameras to a single power adapter.
- If you are installing an Xfinity Camera, and using your customer-owned modem or a third-party internet provider, make sure the private WiFi Network Configuration Security Mode is set to WPA2 + AES for the Xfinity to pair.
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