XfinityJessie's profile

Administrator

 • 

4.7K Messages

Fri, Feb 28, 2020 8:00 PM

Closed

ANSWERED: How to Pair and Install a Camera Using the Xfinity Home App?

Learn how to use the Xfinity app or Xfinity Home app to add a camera in your Xfinity system. Don't have an Xfinity Camera yet? Visit Xfinity Cameras to get started!


Before Pairing Your Xfinity Camera

  1. Identify your camera. Pairing instructions depend on the camera model and your Xfinity service.
    • If you have Self Protection, use the Xfinity app.
    • If you have Xfinity Home, use the Xfinity app or the Xfinity Home app.
  2. Download the latest Xfinity app or the Xfinity Home app (available on the App Store or Google Play).
  3. Make sure Bluetooth connectivity is turned on for your mobile device.
  4. Make sure Location Services are turned on for your Android device and location permissions are granted for the app.
  5. Think about where you want to place your camera. For best signal and performance, keep the following in mind:
    • Pair your camera while it is plugged into the power outlet that you will use once the camera is mounted. The power outlet must be inside and not controlled by a wall switch. Using a power strip or extension cord may cause the pairing process to fail.
    • Verify that you have sufficient WiFi where the power adapter is plugged in. You can use your phone to run a speed test (connected to WiFi). You'll need at least 3 Mbps download and 2 Mbps upload speed. To improve performance, plug the power adapter in closer to your gateway or use xFi Pods to extend the WiFi range.
    • Ensure that the power adapter is visible and not blocked by furniture or other large objects.
Note: You can only pair one camera at a time. If you have multiple cameras, you'll need to pair each camera individually. Use the power adapter that came with your camera and don't try to pair multiple cameras to a single power adapter.


Getting Started

  1. Sign in with your Xfinity ID.
    • Xfinity app:
      • Select the Home tab.
      • Select the plus (+) icon on the upper-right of your screen.
      • Select Xfinity Camera.
    • Xfinity Home app:
      • Select More on the bottom-right of the screen.
      • Select add a device.
      • Select Xfinity Camera.
  2. You may be asked for permission to use Bluetooth on your mobile device in order to pair your new camera. Bluetooth is required. You may be asked for location permissions and services, which are also required to complete the pairing process on an Android device.
    • Android: You may be asked for location permissions and services, which are also required to complete the pairing process.
    • Apple: You may be asked to allow the app to connect to your camera. This will give you the best streaming experience when using the camera view at home.
  3. Select Get Started.
  4. Place your camera at its inside location, or if you plan to install it outside, place the camera near the inside power outlet where you plan to plug it in. Select Next.
  5. Connect the camera's Ethernet cable to the power adapter, then plug the power adapter into an inside power outlet that is not controlled by a light switch. Select Next.
  6. For best signal strength, the adapter should be visible and not too close to objects that could interfere with the WiFi signal. Select I'm Ready. Let's Go!.
  7. Wait for the camera to power up. When the light on the front of the camera is blinking blue or white, your camera is ready for pairing. Select The Light is Blinking.

    Light Not Blinking? Make sure that you've waited at least two minutes for the camera to power up. If the light is still not blinking, select I Don't See the Light, then follow the on-screen instructions.
  8. Hold your phone within a few feet of the power adapter. The system will search for your camera. When your camera is found, it will be configured and added to your network. This will take a few minutes. Once your camera is connected, select Next.

    We've Got Your Back!
     If you get an error message at any point in the pairing process, on-screen instructions will walk you through fixing the problem.
  9. Enter a name that identifies the camera's intended location, such as 'Back Door,' then select Next.
  10. Are you a 24/7 Video Recording subscriber? If so, you can turn it on for the camera being activated. Select Turn On. Otherwise, select Leave Off.
    • You can turn it on or off at any time.
    • You can have up to six cameras running 24/7 Video Recording at the same time.

      Don't Have 24/7 Video Recording? This service automatically records video, bookmarks video clips when your camera detects activity, and lets you create custom video clips from any video recorded in the last seven days. Find out what you need to get started with 24/7 Video Recording.

      Did You Know? Your camera can send you an alert when it detects motion? Learn how to turn on Motion Notifications in the Xfinity app.
  11. If you want sound for your live and recorded video, select Turn On. Otherwise, select Leave Off.
    Did You Know? You can change your audio settings at any time from the camera's Settings screen.

    We care about your privacy. Microphones are only turned on if you turn them on. Read our privacy policy.

  12. You're ready to move your camera to its final location. Select Finish.
    • Place the camera on a flat surface or mount it to a wall using the appropriate screws and anchors. If you're mounting the camera outside, see our tips for outside installation.
  13. Select the camera.
    • Xfinity app: Select the Home tab, then select the camera thumbnail.
    • Xfinity Home app: Select the camera thumbnail.
  14. Check the live video feed on the camera screen and adjust the camera to show your desired view.
Congratulations! You have successfully paired your camera.

Did You Know? You can also use the Xfinity app or Xfinity Home app to connect Works with Xfinity devices.
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
No Responses!
forum icon

New to the Community?

Start Here