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Fri, Feb 28, 2020 8:00 PM

ANSWERED: How to Pair and Install a Camera Using the Xfinity Home App?

Pair and Install a Camera Using the Xfinity Home App

Learn how to use the Xfinity Home app to pair and install a Camera in your Xfinity Home or Xfinity Internet system.

What You'll Need
  • Xfinity Internet or Xfinity Home
  • The complete kit for the Camera that you want to install
  • An eligible Xfinity Gateway
  • Bluetooth connectivity on your mobile device
  • The Xfinity Home app, version 10.38 or later


Pairing and Installing a Camera

Did You Know? You can only pair one Camera at a time. If you have multiple Cameras, you'll need to need to pair each Camera individually. Use the power adapter that came with your Camera and do not try to pair multiple Cameras to a single power adapter. For best results, pair your Camera while it is plugged into the outlet that you will use once the Camera is mounted.
  1. Identify your Xfinity Camera.
    • If the back of your Camera and power adapter look like the one in the picture below, go to step 2.
      Image displays the back of a Camera on the left, it has plastic mesh on the back, and power adapter on the right 
    • Otherwise, your Camera cannot be paired or repaired via the Xfinity Home app at this time. If you have the Y-cable from your Camera kit, you can pair via the touchscreen. If you don't have it, please contact us for assistance.
  2. Sign in to the Xfinity Home app.
  3. The first screen you see depends on whether you have previously installed a Camera or another Xfinity Home device, and the type of mobile device you're using.
    • If you haven't installed an Xfinity Home device, you'll see a welcome screen. Tap Add a Device.
    • If you already have Xfinity Home devices, tap the More icon at the bottom of the screen, then tap Add a Device.
  4. On the Add a Device screen, tap Cameras.
    Add a Device screen.
    Did You Know? You can also use the Xfinity Home app to connect Works with Xfinity devices.
  5. You'll be asked for permission to use Bluetooth on your mobile device in order to pair your new Cameras. Bluetooth is required.
    • After granting permission, you may be asked for location permissions, which are also required to complete the pairing process.
  6. The Getting Started screen is the beginning of a setup wizard that walks you through the step-by-step process of installing and pairing your Camera. Tap Get Started.
    Get started screen with Get Started button in center 
  7. Place your Camera at its inside location, or if you plan to install it outside, place the Camera near the inside power outlet where you plan to plug it in. Tap Next.
  8. Connect the Camera's Ethernet cable to the power adapter, then plug the power adapter into an inside power outlet that is not controlled by a light switch. To prevent signal issues, the outlet location should be in an area with a strong WiFi signal. Tap Next.
    Connect your camera screen with Next button in center 
  9. For best signal strength, the adapter should be visible and not too close to objects that could interfere with the WiFi signal. Tap I'm Ready. Let's Go!
    Keep it clear screen with I'm Ready. Let's go! button in center
  10. Wait for the Camera to power up, which takes around one minute. When the light on the front of the Camera is blinking white, your Camera is ready for pairing. Tap The Light is Blinking.
    The Light is Blinking button in center
    Light Not Blinking? Make sure that you've waited at least two minutes for the Camera to power up. If the light is still not blinking, tap I Don't See the Light, then follow the on-screen instructions.
  11. Hold your phone within a few feet of the power adapter.
    Hold your phone near the power adapter screen
    We've Got Your Back! If you get an error message at any point in the pairing process, on-screen instructions will walk you through fixing the problem.
    Error message screen saying Something's not quite right 
  12. The system will search for your Camera and add it to your network. This will take a few minutes. Once your Camera is connected, tap Next.
    You camera is connected screen with Next button center. 
  13. Enter a name that identifies the Camera's intended location, such as "Back Door," then tap Next.
    Give your camera a name screen with option to input camera name in center and Next button at bottom 
  14. Do you subscribe to 24/7 Video Recording and do you have fewer than four Cameras already using it? If so, you can enable it for the Camera being activated. To enable, tap Turn On. Otherwise, tap Leave Off.
    • You can change which Cameras run 24/7 Video Recording at any time.
    • Don't Have 24/7 Video Recording? This service automatically records video, bookmarks video clips when your Camera detects motion, and lets you create custom video clips from any video recorded in the last seven days. Read about 24/7 Video Recording service or call 1-800-xfinity.
  15. If you want sound for your live and recorded video, tap Turn On. Otherwise, tap Leave Off.

    Did You Know? You can change your audio settings at any time from the Camera's Settings screen.
    Turn on camera audio screen with Turn On button on top and Leave off button on bottom
    We care about your privacy. Microphones are only turned on if you turn them on. Read our privacy policy.
  16. You're ready to move your Camera to its final location. Tap Finish.
    • Place the Camera on a flat surface or mount it to a wall using the appropriate screws and anchors. If you're mounting the Camera outside, see our tips for outside installation.
  17. On the Overview screen, tap the Camera's thumbnail.
  18. Check the live video feed on the Camera screen and adjust the Camera to show your desired view.
Congratulations! You have successfully paired and installed your Camera.

If you turned on 24/7 Video Recording during the installation, learn more about how to use this service with the   Xfinity Home app  or your   Subscriber Portal.

Additional Resources
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