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ANSWERED: Where to seek Malware Removal Assistance

***Created by our Community Experts***



 If you think your computer is infected. The first thing to do is scan your computer completely with your Antivirus and Anti Spyware programs. Be sure to save the logs. They are valuable if further help is needed.

 

 Communities that can assist with virus/malware removal are:

 

https://forums.malwarebytes.com/topic/9573-im-infected-what-do-i-do-now/ 
http://www.geekstogo.com/forum/topic/2852-malware-and-spyware-cleaning-guide/ 
https://forums.whatthetech.com/index.php?showtopic=106388 
https://www.malwareremoval.com/forum/viewtopic.php?f=11&t=47959 
https://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-remov... 
http://www.techsupportforum.com/forums/f50/new-instructions-read-this-before-posting-for-malware-rem... 
http://www.spywareinfoforum.com/topic/79038-instructions-for-posting-requested-logs/ 
http://spywarehammer.com/post-here-for-malware-removal/(new-instructions!)-what-do-i-do-first/

 

Each of these updated links provides precise steps you need to take to get help from a trained malware removal expert for FREE.

 

Be advised that there are many "rogue" programs that offer to scan for free, but charge for removal. Most are easily removed. If you think you have one installed, then check here for complete removal instructions:

http://www.bleepingcomputer.com/forums/topic171335.html

 

Finally, you can get help for Windows Problems here:

 http://answers.microsoft.com/en-us/default.aspx

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