This article provides a better understanding of how parental controls work, including the difference between a Locks PIN and a Purchase PIN for the Xfinity X1.

Parental controls

• Parental controls allow you to limit the content viewable on your TV, including live TV, Xfinity On Demand, recorded programs and applications on X1.
• Parental controls let you restrict access to content based on TV/Movie Ratings, Channels, Titles, and Services.
  • You can also select days and times to "lock" access to your TV.
• Parental controls are distinct for each TV Box in the home and must be programmed individually.
• For details on enabling or disabling parental controls, read about the Locks PIN and parental controls for X1.

Locks PIN

• If parental controls are enabled, the viewer will be prompted to enter the Locks PIN to watch restricted content as setup by the user in the various 'lock' sections in the Parental Controls section.
• This includes any content that has been recorded or has been recently viewed via Xfinity On Demand.
• The X1 DVR will record a program regardless of parental control settings.
  • The DVR and any non-DVR TV Boxes will also list that program in the Recordings menu.
  • However, you will not be able to see or hear a locked program without first entering the Locks PIN.
• The Locks PIN also controls access to the Xfinity TV apps.
• To hide program titles and images, utilize the Safe Browse feature.
• For details on setting up a Locks PIN, see, Locks PIN and parental controls for X1.

Purchase PIN

• If Purchase Protection is enabled, the viewer will be prompted to enter the Purchase PIN in order to make Xfinity On Demand purchases. The Purchase PIN is not required for free Xfinity On Demand content.
• For details, see how to turn purchase protection on and off for your X1 TV Box.

If you’ve got Xfinity X1, Flex, or a Xumo Stream Box from Xfinity, you can turn the Purchase PIN on and off by using the on-screen guide. Remember, you don’t need a Purchase PIN for free Xfinity On Demand content.

Notes:

• The Purchase PIN is turned off by default.
• When you turn the Purchase PIN option on for the first time, you’ll be prompted to choose your PIN.
  • Once it’s set up, you’ll need to enter it any time you want to make Xfinity purchases on that device, and you’ll need to set up a Purchase PIN for each X1 and/or Flex streaming TV Box you have.
• Your Xfinity Purchase PIN may not apply to third-party apps; they may not require one or you may need to set up an additional purchase pin specific to the app you’re using.

Turn Purchase PIN on and off (X1)

1. Press the xfinity button on your remote control.
2. Using the right arrow button, scroll over to highlight Settings. Press OK (center of directional pad).
   
   

   

3. Use the down arrow button to highlight Purchase PIN. Press OK.
   
   
   
   
4. Turn the Purchase PIN on or off.
   
   
   
   
5. After turning the Purchase PIN option on, enter the new Purchase PIN in the Enter PIN section of the Create a Purchase PIN screen.
   
   
   
   
6. Verify and re-enter your Purchase PIN number.
   
   
   
   
7. Press Exit to go back to standard TV viewing, or press the Last/back arrow button to return to the Settings menu.

Turn Purchase PIN on and off (Flex)

1. Navigate to the Home page.
2. Select the Settings gear in the top left corner. 
   
   
   
   
3. Select the Purchase PIN tile. 
   
   
   
   
   
   
4. Turn the Purchase PIN on or off by selecting OK (center of directional pad).
5. After turning the Purchase PIN option on, enter the new Purchase PIN in the Enter PIN section of the Create a Purchase PIN screen.
   
     
   
   
   
   
   • Note: If your remote control does not have a number keypad, use the up and down arrows to select numeric digits, and right and left arrows to navigate.
6. Verify and re-enter your Purchase PIN number.
7. You’ll receive a confirmation message that says, “Your Purchase Pin is Set."
8. Press Home or the xfinity button to go back to the Home page, or press the Last/back arrow button to return to the Settings menu.

Turn Purchase PIN on and off (Xumo Stream Box)

To change your PIN on Xumo Stream Box:

1. Navigate to Settings on your Xumo Stream Box by pressing the settings icon ( ) on your remote. Or, you can go to the home screen and select the Settings icon.
   
   • If your Xumo Stream Box is connected to the internet, you can also press and hold the voice control button on your remote ( ) and say “Settings.”
2. Select the Parental tile by pressing OK (center of the directional pad).
   
   
   
   
3. Select Set up your PIN.
   
   
   
   
4. Choose your four-digit PIN. Confirm your selection.
   
   
   
   
5. Your PIN is now ready to use. Press Continue.
   
   
   
   
6. You can now require a PIN for on-box purchases (select PIN options), all applications, or select applications (select PIN for apps).
   • You can also change or remove your PIN any time by selecting Change PIN or Remove PIN.
     
     
     
     

Learn how to set up your Parental Controls Locks PIN and turn Parental Controls on or off using the Xfinity X1 On-Screen Guide.

Setting PINs in parental controls

1. Press the xfinity button on your remote control.
2. Using the right arrow button, scroll over to highlight Settings. Press the OK button.
   
   

   
   
   

3. Use the down arrow button to highlight Parental Controls. Press OK.
   
   
   
   
4. Use the down arrow button to highlight Parental Control PIN. Press OK to select On.
   
   
   
   
5. Enter a four-digit Locks PIN of your choosing.
   
   
   
   
6. Re-enter the Locks PIN to confirm.
   
   
   
   
7. Press the Exit key to go back to regular TV viewing.
   
   

Note: If you forget your Locks PIN, see Manage X1 and Stream PIN Settings Online.