Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (134.3K)
It very simply still does not work
Returning Equipment Return Label Not Working
I started a return of equipment. When I click on print the UPS shipping label it says Looks like something went wrong Please reload the page and try again I have tried different browsers and nothing works. It seems like the link is not right. I don't know how to return the equipment if the label doe
Question
@XfinityMikeB The app does not work.
Port Forwarding Not Working
When I attempt to use my PC to access it sends me to a nonexistant link that redirects to the app download. When I use my phone and the app it doesn't do anything when selecting Port Forwarding.
Question
Direct message chat icon does not show
recipient mailbox unallocated
I added an email address to my account and when I try to send an email to that new address I get "server: 452 - 452 4.1.1 recipient mailbox unallocated
Question
Closed
Cannot access secondary email
Get notice that authentication does not work.
Question
•
Customer Service
Thank you for taking all of those steps, @Mem11. I agree being on multiple devices and inputs it does appear to need the Engineering team involved. I have run across this issue before but am not seeing it currently as a known issue so it may have pre
Stream App volume fluctuations (low to really loud)
For the past maybe month or so there has been some very annoying and concerning volume fluctuations watching the stream app through Roku. (multiple tvs, multiple channels). It corrects itself when I hop out and go back in however late at night when I am sleeping and the volume skyrockets it wakes me
Question
Thank you for reaching out and I apologize for the delay. I'm going to keep this response public as I think it can benefit anyone experiencing this issue. After seeing your post I checked on my Pixel and it was exhibiting the exact same behavior and
wifi profile mangement has been disabled
I have spent HOURS on the phone with tech support and they haven't been able to find an answer to this issue. My wife and I both switched over to Xfinity Wireless yesterday, both of us bought new phones in the process. I have a S21 Ultra 5g & she has a regular s21 5g. Neither phone can connect to th
Question
@RouterPain We apologize for the inconvenience you are experiencing when attempting to set up port forwarding. If the device you want to set up for port forwarding isn't in the list of available devices, first make sure it shows in the Xfinity app
XB7 Not showing Devices/Unable to Port Forward
Alright, so this is an ongoing issue with xfinity that I have had, about 6 months ago my modem stopped showing my devices in the xfi app as well as on the xfinity home page. I have called and called as well as getting a CR number with no call back ever, as well as googling my brains out trying to fi
Question
Try incognito mode on computer. Worked for me. My other computer does not have any issue so site does work. Phone app also works but is harder to navigate to where I want to go. I only use call forwarding and call log not email.&nb
Xfinity online voice is not working
This url is showing 404 page not found: https://connect.xfinity.com/voice
Question
No it does not work. Casting the browser tab I am streaming on from the laptop to Chromecast does not play. TV shows ready to cast while xfinity says casting.....just like every other device i try android or apple. All other apps work with chromecast
Xfinity stream not casting
Trying to cast from my iPhone to my tv, My app says casting to my device, and my device or tv says Xfinity stream ready to cast, but nothing happens. All other apps work fine.
Question
Closed
Horrible customer service
Was on phone for 3.5 hours, got disconnected and Noone called me back. My xfinity app does not work. The streaming does not work and nothing has since it has been installed Out of dish network,direct TV and starlink xfinity has the worst customer service
Question
•
Customer Service
Closed
Why does my cloud dvr recording randomly rewind?
During cloud dvr playback, not every time, but with no discernable trigger that I can tell, just as I start a fast forward session, the system will rewind at max speed to the beginning of the recording. This appears to be software issue, is there a fix for this?
Question
•
X1
Accepted Solution
Closed
Device is not activated
How am I being charged and my device is not activated yet it's still in the box
Question
•
Customer Service
Accepted Solution
SOLVED So apparently the Microsoft Edge browser is not updated automatically during the regular MS updates. It has to be updated manually from the MS website. Once I downloaded the updated Edge browser (apparently I was using the legacy versio
login.xfinity.com is blank using Microsoft Edge
I am trying to log in to an Xfinity Hotspot using Microsft Edge on an ASUS notebook running Windows 10 Version S. I connect to the hotspot using wireless as one normally would and I am taken to a sign-in screen. I press the Sign-in radio button using the mouse and I am supposed to be taken to a page
Question
Moved to Customer Service. The domain of the link would appear to be comcast.com which is Comcast/Xfinity, which would seem to be official. I'm assuming you would be a new Xfinity Mobile customer. Reason for SSN and DOB, I believe, I could be wrong
Chat agent asking my SSN and DOB
I just had a chat with Xfinity agent to get confirmed on ongoing promotion. I only asked if two promotions can be applied together: (1) $500 device credit for 24 months for purchase of samsung S23 ultra device without trade-in upon porting in from another mobile company, and (2) $20/mo discount for
Question
NO. Unplugging the equipment does not fix the problem.
rdbentley56
commented
6 years ago
to the conversation:
0
0
Xfinity Stream Beta app on LG OLED stopped working
I have been using the Xfinity Stream Beta on two LG OLED smart TV's, for several months. it stopped working yesterday. I've tried several fixes, uninstalled the app, reinstalled it, checked the network, unplugged the TV. Now when I try to a open the app the screen goes black and it says "Loading".
Question