@girlstripes Sorry to hear about the trouble with the remote. If you have already changed the batteries, and it still doesn't work, please visit: https://www.xfinity.com/support/remotes for assistance with your remote programming. If the programming is not the issue, you are welcome to visit any of our Xfinity Stores to pick up a new one free of charge. You may want to take the old one to ensure you get the same one or an upgraded one if needed. Here is a link: https://www.xfinity.com/local/index.html for a store location near you.
char2014
Contributor
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68 Messages
2 years ago
Have you changed the batteries?
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XfinityLinda
Official Employee
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2.4K Messages
2 years ago
@girlstripes Sorry to hear about the trouble with the remote. If you have already changed the batteries, and it still doesn't work, please visit: https://www.xfinity.com/support/remotes for assistance with your remote programming. If the programming is not the issue, you are welcome to visit any of our Xfinity Stores to pick up a new one free of charge. You may want to take the old one to ensure you get the same one or an upgraded one if needed. Here is a link: https://www.xfinity.com/local/index.html for a store location near you.
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