Thank you for trying that. It sounds like something went wrong when generating the label. Can you send us a direct message so I can take a look at what is going on?

To send a direct message:

Click "Sign In" if necessary

• Click the "Direct messaging" icon near the top right of the page

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I am having the same issue. I spent all day and spoke to 4 different agents and the last one told me there was nothing they could do and I should wait until tomorrow to see if it is fixed. This is unacceptable since every day I hold the boxes that are for return it is costing me money. I was told they could not send me a return label by mail.  

Hi, @Captjohnphd. Thank you for reaching out to let us know you're having the same issue. At this time, I don't have a process to mail you a shipping label from my end. I can; however, continue to help and troubleshoot this further.

I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can search for "Xfinity Support" to compose your direct message. Please add your full name and service address to help us locate your account. Let me know if you have any questions.

if this is happening to lots of us, as appears to be the case, this suggests that the problem is not with "My Account" but rather your HTML.

Has anyone reading this been able to successfully print a shipping label in recent weeks/months??

Basic systems troubleshooting, folks.   BTW, I'm trying to print two labels on 4/16/2022.

I have spent 3 hours trying to return this equipment.Not to mention NON speaking English people at customer support.First off the printing label does not load.Then there is the problem with devise and having to look all over for the model numbers. I have alot of unused equipment that I am getting charged for.I am trying to do the right thing but I am unable.There should be pictures of the devices so I don"t have to figure out which one I am suppose to be returning.So how do I return with no label...When I called today I got people who could not pronounce English letters.People must be still working from home,because when I called the automated tellar gave me 3 reboot test.Not funny.I cried.

Hello, @user_ca4fb8. Thanks for commenting here on our Community Forums. Typically, the option of printing the label will be available when you complete the process. If you already submitted a return request, you can track your return at the Pending Return Status page. Here is a link for additional information. Let me know if this helps. 

Hello @user_eba7b7! Sorry for the issues you're having when trying to print a label to return your equipment. We'd be happy to see how we can help getting one shipped. Please send a direct message with your name and service address to "Xfinity Support" by clicking on the "Direct Messaging" chat icon in the top right corner of the page, then click on the pen and pad icon and enter "Xfinity Support" in the "To" section of the chat. 

I'm sorry that's happening @user_e16007! However, don't worry, you can return equipment to an Xfinity or UPS store without the label! The awesome store representatives will take care of making sure it's sent back.

I dont need a reference # or anything?

That's a great question, @user_e16007! Since each device is registered to the account by the serial number, no reference number is needed. We'll know exactly which device was returned!

Hi, @user_f4f642! Thanks for visiting XFINITY over our forums page. I am sorry to learn about this experience that we have made you feel this way. This is definately now how we want you to feel. I will do everything within my power to change that around. Since this error is still happening the next best option is to stop by a local UPS store where a UPS representative will pack and ship your equipment back to us. If a UPS Store representative packages the equipment for you, you will receive a physical receipt with your tracking number. The last option is you can simply visit us at a Comcast Service Center or XFINITY Store. We would love to see you! Here is a great link for finding a store nearest you at https://comca.st/3ubgKJZ. The great thing about this option is you can even schedule an appointment so you do not have to wait in line. Which option would work best for you? 

I am having the same problem and I even did a refresh on my computer. Customer service suggested I go to the local xfinity store or ups. Anyway it's not fixed online.

Hello, @user_b4fe76 so sorry to hear you are having troubles with printing a return label from our website. Just to confirm are you visiting [Digital Returns Center](https://comca.st/3r9ctVp) You can also request a return label through our My Account app. Have you tried this as well? 

@user_ef7b68​ you can call UPS to pick up your equipment or drop it off at a UPS store. They scan the serial number on the equipment so that it gets credited to the correct account and you can get a receipt if you go into a UPS store. Also I would suggest buying your own modem. This would eliminate your monthly fee and they are very easy to install. Just make sure if you buy one it is compatible with xfinity. 

Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I'm truly sorry to hear that you aren't able to print out a return label. I know how excited I was when the option to print a label and have the package picked up at no charge became available. Can you tell me what type of error you are getting when you try to print it? 

It very simply still does not work

@user_c118e2 - Thank you for letting us know! Are you actively trying to return equipment? If so, don't forget that you can also Find a UPS Location near you and have them pack and ship the equipment back to us on your behalf, at no cost to you. Alternatively, you may also go directly to an Xfinity Store. Please let me know if this helps!

Thank you for reaching out, [Edit: Personal Information] @USER_98754G! I apologize for the trouble you've run into with trying to get that shipping label printed. The workaround to this is that you can take the equipment to your local UPS store, and they will ship the modem back to us absolutely free of charge and with no label printed! All you need to do is take the equipment in with its corresponding parts, and they will pack it up, ship it out, and give you a tracking number. This link will give you an overview of the process. Please let me know if you run into any issues accessing the link.